Level 4190

Mim_

I cannot describe how level 4190 looks. Its all highlighted and you can't see the screen properly. You can count me out from playing Candy Crush if that is what the levels are going to look like. There is such a glare to it and I can't see what I'm supposed to do. HELP!

_Elsa_

Hi @Mim_, it is possible to take a print screen and upload it here?  If you need help with a print screen, please follow the steps on this link:  https://www.take-a-screenshot.org/

Mim_

Thank you Elsa. I've sent a picture to King. Looked at Johnnys u tube. It was difficult to see but  I did the level in the end. Can you answer a question? Why is Johnny showing how to do a level 4195. We haven't got there yet. Is he just getting some ready for over Christmas do you think?

_Elsa_

Hi @Mim_, do you still have that picture that you can upload here?  I would need to see what it's all about just in case someone else reports this in the future.  Please also let me know what KIng tells you ok?  Johnny might be getting to view the levels in advance so that's why he is able to create the videos.  Also I think there is a glitch with the game because some players are up to level 4265.  If you click on the Dynamic Duo sometimes it takes you to the new levels that aren't out yet.  It's happened to be a couple of times already.  That's not to say that everyone has this since I think it's a glitch.

Mim_

Hi Elsa What is the dynamic duo? I'll see if I still have the screen shot.

madmadmad

For some reason there is no option for me to reply to the messages on 4190 and I don't know if this is what others are seeing.  Here is a screenshot.  One you clear the initial cream the exterior blocks turn white and the licorice fall. Once that happens because of the 'glow' it's impossible to tell which still need to be cleared.  In my bottom row they have all been cleared but you wouldn't know it from this image.  On the right side there is still white under the licorice.  Everything looks the same when the licorice overlays it.

_Elsa_

Hi @madmadmad, lucky you coming up with a unique glitch!  Where are you playing the game - mobile or desktop?  I haven't seen anyone else reporting this here so I will keep my eyes open to see if it's the beginning of a new glitch.  You might want to try some troubleshooting to see if it clears up.  Here are some links below for troubleshooting.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update    

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Mim_

I had this happen to me but I got it done in the end. Its a horrible level

madmadmad

Elsa, Windows desktop. I used to be able to click a comment and reply to it. That option is gone. How do I reply directly?

_Elsa_

@madmadmad, are you referring to the contact form?

https://soporto.king.com/contact

Complete this contact form and let's see what they say.  I don't know if they will have an answer if only one or two of you are reporting this.  I've never seen it happen on Windows desktop before but that doesn't mean that it's not a new glitch starting.