Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Let’s try some troubleshooting tips by following the steps.
Browsers
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
IOS
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
I would also like you to please check if you have the most recent version of the game.
On Android, Go to Settings > application settings > manage
application,
then tap on the app. It'll
say the version you are running under the name.
On Apple, Go to the App store > click on the game app,
and it will say it under the name.
On Windows 10, Go to the Settings > click on the game >
click on Advanced settings, then you will see what version
you have.
Windows 10 Mobile https://community.microsoftcasualgames.com/faqs/whats-this/