When are you going to get rid of the test group.

Joyprivi · January 2019

Taking my lives away when other people get more lives. Is the most dishonest thing you guys can do. Just to let you know you can take every life of mine . I will nor ever give you one dime of my money. But, taking advantage of people is a very disloyal thing you can do.

_Elsa_ · January 2019

Hi @Joyprivi, why are you under the assumption that the studio is taking away your lives. Have you searched the community regarding the glitch on lives? It turned out to be a Facebook glitch and had nothing to do with King whatsoever. I heard that Facebook updated and took care of it so I would like to suggest that you do some troubleshooting, clear out the history and make sure that you have the most recent version of the game. People are starting to see some lives come back but it will take a while to build it all up again.

Here are some links for troubleshooting:

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

_Elsa_ · January 2019

Hi @Joyprivi, why are you under the assumption that the studio is taking away your lives. Have you searched the community regarding the glitch on lives? It turned out to be a Facebook glitch and had nothing to do with King whatsoever. I heard that Facebook updated and took care of it so I would like to suggest that you do some troubleshooting, clear out the history and make sure that you have the most recent version of the game. People are starting to see some lives come back but it will take a while to build it all up again.