No new Levels today? (Wednesday)

Tammy_Brown-3

I am on level 4310 and have been waiting excitedly for Wednesday to get here, and I log on and there are no new levels for me? Why would that be? now I'm bummed 

_Elsa_

Hi @Tammy_Brown_3, the new episode was released yesterday so since it is now a day later, did you get it?

Tammy_Brown-3

nope:( just checked 

_Elsa_

Where are you playing the game?  Mobile or computer?  Are you playing on Windows 10 on a computer?

Tammy_Brown-3

I am playing on my computer windows 8, and just checked on my android phone, for an update even, its all up to date, and on the same level as well 

_Elsa_

Thanks for responding so quickly!  Maybe you need to do some troubleshooting.  First clear the history and then click on the links below to troubleshoot both computer and mobile device.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update    

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Let me know if the troubleshooting works for you.

Tammy_Brown-3

well I did have to update my Browser and came back and still no levels, and when i tried the game on IE it took me like way back in the 2000's levels so that is no bueno lol 

_Elsa_

Internet Explorer is the worst browser for the games!  I used Firefox as my first choice and that works very well for me.  Chrome isn't always the best either. . Also try Opera.  I am going to tag @Cezdiamond who is the Community Manager and maybe she can offer some additional advice. 

Tammy_Brown-3

ok great ty i will check out firefox

Tammy_Brown-3

ok downloaded firefox still the same

_Elsa_

Ok thanks for the update.  I did tag the Community Manager so hopefully she can check out your message before leaving the office for the weekend.