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RETRIEVE MY PROGRESS

mhrd
mhrd Posts: 3

Level 1

Good afternoon, I have to install the app from my phone and when we return to install all my progress, don't guard with Facebook, But if you have registered at Kingthe icon of the Crown onthe initial screen.
I would like your help was approximately at the level of 1350 and was registered as a player: mhrd.
I should be paying attention to your response. Thanks.

Answers

  • PummyRaj
    PummyRaj Posts: 44,082
    Hello @mhrd,

    Hearty Welcome to the King Community, where you can seek answers / suggestions in any King Games' sections AND share your tips & ideas with others :)

    I am sorry to hear that you lost your progress after reinstalling the game app.  It happens sometimes, but you do not have to worry as the Community Team Managers have provided us many helpful links for our facility. 

    Please follow this link to get your progress back  https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

    I just wanted to make sure that you are having this issue on your Candy Crush Saga game because you have posted in this section.  Please inform us about the result.  To do so, click on the "Quote" below to my post OR simply tap on "Type your Comment" box  =)

    Hoping for the best & have a nice day / evening :+1:
  • mhrd
    mhrd Posts: 3

    Level 1

    Good afternoon. But my question remains without having the account linked to Facebook, I can not retrieve my progress?. Thank you.
  • PummyRaj
    PummyRaj Posts: 44,082
    edited February 2019
    Hello again @mhrd,

    Sorry, I got confused earlier with the question above.... do you have a King account?

    Hoping to talk to you soon :+1:
  • Nancy5
    Nancy5 Posts: 1

    Level 1

    How can I retrieve my progress from my old Facebook account 
  • PummyRaj
    PummyRaj Posts: 44,082
    Hello @Nancy5, Hearty Welcome to the Candy Crush section of our friendly King Community :)  

    I just like to make sure about your question, sot that I can suggest you proper steps... 

    Do you want to retrieve the progress from your Facebook account, which you have used a while ago OR would you like to transfer the progress from one account to another?  

    Please post back and let me know by tapping on "Type your Comment" box located below.  

    Looking forward to talk to you soon.  Have a nice day/evening!
  • _Elsa_
    _Elsa_ Posts: 37,297
    Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.
  • Gobigblue75
    Gobigblue75 Posts: 2

    Level 1

    I need to retrieve my progress

  • Freddy_
    Freddy_ Posts: 68,477

    @Gobigblue75 Hi and welcome

    Please see post below on how to get your levels manually restored

    Thank you

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