Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Cannot connect to account
Answers
-
Hello @fafi,
A Warm Welcome to the King Community, where you can seek Answers / Suggestions from your fellow players in any King Games' Sections
Can you please explain what's going on when you try to log-in to the game? Are you playing on PC or Mobile? Will it be possible for you to attach some Screenshots? I am including few links with 'Troubleshooting Tips" that are useful for any & all normal issues. Check those out and see if the issue gets resolved.
a) If you are using Android Device -- https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
b) For various Browsers on your PC -- https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
c) If you are using iOS device -- https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
It is always worth a try to go with these Troubleshooters. If "Reinstalling" is one of the step, please remember that you will be loosing any and all of your saved Boosters and Lives received from your friends AND there is no way to get them back. Please let us know how it went
** TO Reply back, please tap on "Type your Comment" box located below, and please tag me with @ and my name (without space, just like how your name is written). To attach a screenshot, please click on "Attach Image" icon which appears in the tool-bar while typing your message.
Hoping for the Best & have a nice day/evening
