How do I change my e-mail on candy crush?

Windmel05

When I go to make purchases on candy crush, an old email address shows up along with an old pay pay account. I have updated my email on both facebook and in the google play store. I have deleted the game and erased cache. What else could I try?

_Elsa_

Hi @Windeme105, I am not too familiar with Google Play but wouldn't that be where your purchases are coming from?  See if anything on this link helps you:  https://support.google.com/googleplay/answer/4646404?co=GENIE.Platform=Android&hl=en

Windmel05

It should be but it's not syncing. The information in google play is correct. Candy crush is the problem. No other app does this. 

Windmel05

It won't even let me change or add a new pay pal account. It walks me through the steps but only shows the old account.

_Elsa_

Are you playing the game through Facebook?  You might want to check your settings.

Windmel05

Yes, thank you for the help.  I have checked my Fb. My information on fb are all the same as my google. 

Zealander

I have the same problem too  do you have any advice

mercerik

@Windmel05

Normally when your Facebook Log-in changes, Candy Crush automatically logs you out and asks you to Log-In to be able to see your friends progress as well as yours. Where and how did you see your old e-mail purchase and old method of payment, was it from Purchase History? Sorry, if I am asking too many questions. I am trying to figure out why you are seeing this.

Zealander

Thanks for answering my questions 💕💕

Windmel05

Thank you mercerik. I have logged out of both facebook and candy crush, and uninstalled and reinstalled both. I am seeing it when I go to make a purchase. It only gives one option which is an old email address. My candy crush game has always been linked with my Fb. I have been playing for years. Everything is correct on my fb just not on Candy crush. It's like it won't sync for whatever reason. I have tried everything I can think of to get it to change.

Windmel05

If I could find a way to delete or change the old email everything would work fine. It's just not letting me add anything or update the email. I can't use my paypal at all because it is linked with the old email and my paypal log in is updated with the new email. hope this makes since