landed on jackpot and didn't receive it

SAMcat0102SAMcat0102 Posts: 3
landed on jackpot and did not receive it - received wrong prize...

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 4,215 Legend
    edited April 17
    hello @SAMcat0102

    Through this messages, I welcome you to the king community. 
    It was very sad to see, this is just technical problem. however i am tag here game expert @Elsa . she will give you good advice. thank you   



    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day ๐Ÿ™
    If you want use Candy Crush Saga Badge in the Facebook profile picture, you can find here .
  • firebombmarkusfirebombmarkus Posts: 5,402 Superstar
    Hi @SAMcat0102 and welcome to our adorable Community ๐Ÿ˜Š Sometimes it happens that the game does not recognize this and gives us another prize. Thank you for making screenshots and don't worry, we will solve this together. I will tag our Community Manager @Cezdiamond so she can look into your profile and solve this. Just have a little patience. Thank you for your understanding. Have a wonderful day ๐Ÿค—
    You can find out more about our Superstars here

    The only way outside is inside. Namaste ๐Ÿ™๐Ÿป
  • SAMcat0102SAMcat0102 Posts: 3
    One week gone by, still no response or action, near as I can tell...
  • firebombmarkusfirebombmarkus Posts: 5,402 Superstar
    edited April 24
    Hi @SAMcat0102 and thanks for reminding me to write back to you ๐Ÿ˜Š Due to holidays the team was not in the office until yesterday. Cezdiamond is not currently in the office but I will tag our friend @Jelly Jenny so she can look into your profile and take care of it.

    I will just ask you to tell me your ID. If you don't know how to find it, please follow the instructions on the link below. Thank you for your understanding.

    https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it
    You can find out more about our Superstars here

    The only way outside is inside. Namaste ๐Ÿ™๐Ÿป
  • SAMcat0102SAMcat0102 Posts: 3
    sorry but that's not what i see when i follow your directions... i see this window which doesn't give any option to disconnect from facebook
  • firebombmarkusfirebombmarkus Posts: 5,402 Superstar
    @SAMcat0102 Are you connected to Facebook at all? If you are not, I guess that's why you don't see it. When you are not connected to Facebook you will get a menu like on the picture below.



    Click on the marked icon and it will open up your profile. From there you have a crown above your profile picture. You just tap there once and it will show your ID.
    You can find out more about our Superstars here

    The only way outside is inside. Namaste ๐Ÿ™๐Ÿป
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