I didn’t receive my “weekly win” prizes again

Jelly_Jenny

Hi @Rafiki and welcome to Community

Next time you win, you can add a picture of your race here, so we can double check which version of the race you have. 

Postalangel

I've won the weekly race that ended this past Sunday and the Sunday before but I haven't received a prize. I always get the reward by Monday or by Tuesday the latest, but not these past 2 weeks anybody know why?

Jelly_Jenny

Hi @Postalangel and welcome to Community

We actually already have a post regarding weekly race so I'm going to merge your post to that one, so you can join the conversation. 

Postalangel

Sweet thanks Jelly Jenny! It happened again this week which makes this 3 weeks in a row unfortunately I didn't see the post about taking the screenshot, I don't think it would've helped, the only thing I can do is take a screenshot before it ends, I'm not even getting a message saying I won when I clearly came in 1st place amongst my Facebook friends

CocktailsVA

@Jelly Jenny hey the problem I'm having is both the weekly race and the episode. I stay number one amongst my friends I have yet to get the boosters. And even the picture frames you supposed to get extra lives and I have yet to receive any this so disappointing I've started playing best fiend and toon blast. I hate keep spending $80.00 a month  on boosters. The candy frame on  75. 

CocktailsVA

It's really a waste of time talking about it if KING isn't going to do anything but listen. 

Postalangel

@CocktailsVA I agree with you it is a waste of time...I've won this weekly race every week since I started playing and always received a prize, now it's almost like they're purposely not giving me anything to try and force me to buy boosters instead... I've emailed them 3 times and I've gotten nothing from them which is exactly what they're going to get from me NOTHING...I will not purchase a THING from them and I will inform my own "community" of friends the type of "support" this "kingdom" gives. Smh

CocktailsVA

@Postalangel I'm in total agreement with you. It's just crazy

Jelly_Jenny

@CocktailsVA @Postalangel I can't look into this more closely with the information that I have on this thread right now.

It would be really helpful if you would attach a screenshot next time you have this issue. I understand it's frustrating but without visuals it's hard to investigate. 

Also if you should have this issue again, look up your user ID so I can check your account. You can find the ID like this. 

@CocktailsVA About the frames: the reward is refill up on your lives. If you level up in frames and you already have a full set of lives, the lives won't be added on top of that. If you have, say, 3 lives, your lives will fill up to 5 again. 

Postalangel

@Jelly Jenny this is the first time I've been asked for my user ID and the first time I was told how to get it however even after I logged out when I hit the wheel at the bottom left corner I do not get an orange icon that I can double tap. I have included a screenshot of ivedmy options after I have logged out...also I did receive this weeks reward for the weekly race last evening but the previous 2 weeks I still have not seen