Episode race is not working. Is anyone else having this problem?

Amrussell

Okay, here I go again. I am going to uplaod screenshots  When I pass and it's time to collect the gold bars, no "claim" button  just "play"! Secondly I can only win 3rd place since there are 2 players permanently stuck on 1st and 2nd place  I would've won 1st every time... grrr lol

Amrussell

Do you notice 1st and 2nd are the same players and at the start... that's where they are every time and no claim prize. Once I pass I am returned and 1st and 2nd remain stuck! Smh help lol

Amrussell

Hi @firebombmarkus any knowledge of why this is happening? I have easily lost out on 55+ gold bars. Since I restarted the game I am going through levels pretty fast with the exception of 63 earlier 

firebombmarkus

Hi again 😊 @Amrussell I am not sure about this. It doesn't sound familiar, therefore I will tag our friend @Elsa and hopefully, she will know what is happening. Thank you for your understanding. See ya around 🤗

Amrussell

Thanks again @firebombmarkus

Amrussell

Hi, it's still doing it plus my mystery candy has not unlocked yet lol
Any idea what to do @Elsa or @firebombmarkus?

Amrussell

Only me, I swear lol @firebombmarkus , @Elsa

Amrussell

Notice the winner flag is behind level already passed? Ugh...lol 
I have contacted customer support but I know it may take a few days.

Amrussell

I am cursed lol Now my boosters are not showing up when I play a level and I am loosing my bot! Lol To top it off I am unable to insert screenshot from my camera, just files. What gives? So ready to reinstall but am worried what will go wrong next. 

_Elsa_

Thanks for tagging me @firebombmarkus.  This is a new race that just started recently @Amrussell.  I only found out about it from one of the players posting a message here in the community.  I didn't even know what it was about but then last Wednesday without getting any notice suddenly this flag showed up on the left side of the map.  I clicked on it and it said that I won the race and to click on the claim to get the rewards.  Well I clicked on it but have no clue if I got anything.  I think it was supposed to be gold bars but it didn't say how many.  Then it disappeared from my game and hasn't come back yet.  I just did a search here for "episode race" and came up with quite a few players talking about it.  I will tag @Jelly Jenny who is the Community Moderator and maybe she can shed some light on this.

Amrussell

Hi @Elsa thanks for your reply  I actually just started the game from level 1. I was almost at level 4000 and you're correct it is a new race. You should get a "claim" button once you win in the top 3. 1st prize is 5 gold bars, not sure what 2nd and 32are but I am not getting the claim button and at the beginning of each episode race the same 2 players already won 1st and 2nd although it's a new race that just begun. I have contacted customer support and just got a reply saying to go to the community lol.