Level 498 candy crush saga

ldkg

Hi!

I've stopped on this level and i think it's a bug or thms. I have just 27 moves (should tell first that in all videos even downloaded a week ago and in all descriptions of the level it's 40) and there is 4 items to fall, But I never saw all 4, because they appears just 3 times in 27 moves. 1-st when it's 20 left, 2-nd when it's 10 or 8 and 3-d when it is 2 or 1. And that's it. The 4th one just don't come. Have no idea what to do. Even when I had 5 more moves, the 4th item didn't come. 

joemoyer10

I have had the same problem. Used 20 gold to figure out if I was crazy or not and I don’t think I am now. Please help fix this @king. I need to continue my crushing!!!

Achearr

Hi! Thank you for raising the issue!
We are sending out a fix for this level soon, and you should be able to play the level as per normal. 
Please give us a reply if the issue persists, otherwise I hope you have a great time playing 

Amyfailor111

It still isnt working with mobile app.

txfighter

Yes - still not working - never seeing the 4th hazelnut/cherry - please fix asap

_Elsa_

@Achearr, it's wonderful to see you posting here in the community! 

@Amyfailor111 and @txfighter, welcome to our community.  I would like to take a moment to offer both of you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

How about you try some troubleshooting first because they are going to ask you to do it anyway.  Make sure that you have the most recent version of the game and clear out the history.  Then click on one of the links below to complete it.  Please let us know if the troubleshooting worked.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Amyfailor111

I figured it out. I had to play the classic version, and not use the diagonal option you have going on currently.