Need to move game info to new Facebook account

3DGramps

My mother-in-law got a new iPad, but had to get a new Facebook account because she couldn't remember any of her credential info with the original account.  Is there any way to move her game info (levels, etc) from the old account to the new. She still has the old iPad and still plays Candy Crush Saga on it because she doesn't want to start over.  Thanks.

3DGramps

I will keep you posted.  It just might take several weeks since she doesn't live in the same town.  Thanks for the account advice - that sounds like a good idea.

3DGramps

@Elsa and @Crimson_Dawn - thanks again for the help!  King support got my mother in-law migrated from her unknown account on her old iPad to the new one using a King account.

Crimson_Dawn

Hello, @3DGramps! Unfortunately, I don't think you can transfer your game from one Facebook account to another. Just to be sure, I'm going to tag @Elsa because she knows more than I do.

3DGramps

Thanks @Crimson_Dawn - I was also wondering if one could log out of the Facebook account, create a King account and have the levels sync with it?

_Elsa_

Thanks for tagging me @Crimson_Dawn.  Unfortunately I am not at home today but yes @3DGramps the progress can be transferred.  It’s a holiday here today so I’m not sure what time I will get home.  Once I am back on my computer I can give you links and more information.  I will tag you once I am back on my computer.

_Elsa_

Ok I'm now back on my computer.  @3DGramps this is what can be done.  You can create a Kingdom account and you can read all about it here: 

https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

The next step would be to get the user ID # and you can follow the steps on this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.

 

3DGramps

Thank you @Elsa! I really appreciate your and @Crimson_Dawn's help.  

_Elsa_

Please let me know when she gets the progress updated?  She could also use her new Facebook account to play the game but I don't trust Facebook.  Just started seeing messages here again that they can't send or receive lives.  In the past it always turned out to be a Facebook glitch and now I'm wondering if their glitch is back.

3DGramps

I will keep you posted.  It just might take several weeks since she doesn't live in the same town.  Thanks for the account advice - that sounds like a good idea.

3DGramps

@Elsa and @Crimson_Dawn - thanks again for the help!  King support got my mother in-law migrated from her unknown account on her old iPad to the new one using a King account.

_Elsa_

3DGramps said:

@Elsa and @Crimson_Dawn - thanks again for the help!  King support got my mother in-law migrated from her unknown account on her old iPad to the new one using a King account.

Awesome!  Thanks for letting us know!

Crimson_Dawn

That's great, @3DGramps! Glad we could help, even though I didn't really do anything.