how do i sync ccs and soda to facebook?

blutublutu Posts: 11
the website elsa gave me just goes to vimeo where i have to set up an account?    there was another website that i didn't see a place to log in. i went thru the steps and it said nothing will be going to facebook.   this back and forth with no remedies is very frustrating........  ready to give it up
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Answers

  • Crimson_DawnCrimson_Dawn Posts: 1,527 Superstar
    Hello, @blutu! Do you have one of the games synced and you are having trouble syncing the other one, or are you having trouble getting all of your games to sync?
                                                                        
    Once you're a part of Crimson Dawn, you can't leave. -Dryden Vos, public face of Crimson Dawn.

    Do you play Farm Heroes Saga on mobile or Windows 10? Do you hate going through hundreds of requests one at a time? Then open this link below to vote on bringing the "Accept All" button back!
    https://community.king.com/en/farm-heroes-saga/discussion/260141/please-vote-accept-all-button-on-windows-10-and-mobiles
  • blutublutu Posts: 11
    Neither game is synced, i tried for fb but there was a msg that said will not go on fb
  • blutublutu Posts: 11
    my computer also says needs flash 11 to do the games could that be a problem, can't download 11, computer says it's updated.  i was on level 356 in the kingdom game, does that translate to level 28 on the facebook game?  thx

  • Crimson_DawnCrimson_Dawn Posts: 1,527 Superstar
    @blutu, I'm not sure. I'll tag @firebombmarkus to help.
                                                                        
    Once you're a part of Crimson Dawn, you can't leave. -Dryden Vos, public face of Crimson Dawn.

    Do you play Farm Heroes Saga on mobile or Windows 10? Do you hate going through hundreds of requests one at a time? Then open this link below to vote on bringing the "Accept All" button back!
    https://community.king.com/en/farm-heroes-saga/discussion/260141/please-vote-accept-all-button-on-windows-10-and-mobiles
  • mercerikmercerik Posts: 2,444 Legend
    edited June 24
    blutu said:
    my computer also says needs flash 11 to do the games could that be a problem, can't download 11, computer says it's updated.  i was on level 356 in the kingdom game, does that translate to level 28 on the facebook game?  thx

    @blutu

    Hi there! Welcome to the Community!

    If you are playing using a Browser, do not mess with Adobe Flash Player. You are going to have a bigger problem if you do. Browser like Google Chrome updates the Flash Player so that you don't have to. The reason is because Flash Player has too many Confusing Versions.

    While I was putting together Instructions on How To Change E-Mail Address & Password at the Kingdom, I noticed something. It says "Decrease in points and progress, Connect to Facebook". I wasn't sure what it meant because I never played Candy Crush Saga at the Kingdom at all since the release of Candy Crush Saga. Let me ask @Jelly Jenny about it. I am sure she can explain it to us. Below is the ScreenShot of what I was talking about:





    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • Sukanta_BiswasSukanta_Biswas Posts: 5,328 Superstar
    edited June 24
    Hello @blutu
    We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

    The Kingdom Platform is out of date so you can face many problems. However, the game will not be difficult to play. At the beginning of the game you have read the problem below. See, arrows and click ''Get Adobe Flash Player"



    After clicking, you will receive a Flash Notification, click on Allow



    After doing these, your game will be ready to open.



    If you want to sync the game with Facebook, click the link below. If you do not understand, tell me again.
    https://community.king.com/en/candy-crush-saga/discussion/comment/396410#Comment_396410
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day 🙏


  • firebombmarkusfirebombmarkus Posts: 6,335 Superstar
    edited June 24
    Hi @blutu and welcome to our adorable Community 😊 Thanks for tagging me @Crimson_Dawn This issue is not familiar to me so I really hope that @mercerik's and @Sukanta_Biswas' solutions would help. Thank for jumping in guys 😉
    You can find out more about our Superstars here

    The only way outside is inside. Namaste 🙏🏻

    Do you play Jelly Saga? If so, soon you might see a brand new feature - The Royal Championship in your game. It's a real-time playing against other players. How exciting! You can give us your feedback on the link below.

    https://community.king.com/en/candy-crush-jelly-saga/categories/royal-championship
  • ElsaElsa Posts: 17,881 Superstar
    I am coming back here to respond @blutu.  If you are playing the game on king.com there are issues with it and the studio is trying to find a fix for them now.  I am happy that I came back here because I didn't realize that the video was from the old King Care website and was not transferred to this community.  If after trying the above from the players you still need help this is what I tell all the players. 

    Can you get into your king.com account to get your user ID #?  If so, please follow the steps to get it here:https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

    Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

    They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.





    You can find out more about our Superstars here
    *************************************
    Please  take note that if you are playing your game on a mobile device all boosters and lives are saved to that device so that you can play the game when you are offline.  Please do not accumulate them because any updates, crashes or device changes can cause these items to be lost.
    *************************************
    Newbies, this is for you!  We always run contests on all the King games where you have a chance to earn some gold bars.  Check them out here
  • mercerikmercerik Posts: 2,444 Legend
    edited June 24
    @Sukanta_Biswas @blutu @Elsa

    I think I see why people are having issues with Candy Crush Saga and I don't. It is the Adobe Flash Player Version that Candy Crush Saga recommends. Adobe Flash Player Version 11 is not what the Browsers are Supporting. The Browsers are Supporting Version 32.0.0.207. As I said above, even though Google Chrome has transitioned to HTML5, Google keeps the Flash Player Updated each time it Updates Chrome to keep the browser user safe and secured. The Users Only Responsibility is to keep their browser Fully-Updated. I said this over and over but nobody seems to listen.

    Here is the link Adobe Flash Player with the latest Version for every Browser Platform: https://get.adobe.com/flashplayer/about/?red=a

    Here is the ScreenShot of what you are going to see at the link:



    If you are using Google Chrome, you can also check what you have on Google Chrome by typing chrome://components on the search bar. This is not a link, you will have to type this in yourself. It is part of the Chrome Settings.

    If you have other Browsers, please go to How To See What Version of Flash Player You Have with this link: https://www.lifewire.com/what-version-of-flash-do-i-have-2617986

    I hope I am not too late. I certainly hope that no one has installed the Very Old Version of Adobe Flash Player. It will just complicate things for everyone.

    Thanks! 

    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • Sukanta_BiswasSukanta_Biswas Posts: 5,328 Superstar
    @mercerik
    I never update the flash player or need it.  :lol:  everything fine for me  :awesome:
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day 🙏


  • mercerikmercerik Posts: 2,444 Legend
    @mercerik
    I never update the flash player or need it.  :lol:  everything fine for me  :awesome:
    @Sukanta_Biswas
     
    My point exactly! If you don't mess with it and just keep your browser updated, you are fine. Having 2 different versions of Adobe Flash Player will give you a headache that Motrin cannot fix.

    King will have to look at this seriously and take action. The Game Developer should remove the suggestion of Downloading an Old Version of Adobe Flash Player. A suggestion of Keeping Your Browser Up-To-Date will make the difference.

    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • Sukanta_BiswasSukanta_Biswas Posts: 5,328 Superstar
    @mercerik ;
    Flash Player does not require updates when you do anything online. Because when you use it as an extension, it will work as the latest version. There is an update or installation to do something off-line.
    If you need help at any time, please contact me by replying to this message. Similarly, if you ever have any question then please do not hesitate to send me a message or posting on category. Have a good day 🙏


  • mercerikmercerik Posts: 2,444 Legend
    edited June 24
    @mercerik ;
    Flash Player does not require updates when you do anything online. Because when you use it as an extension, it will work as the latest version. There is an update or installation to do something off-line.
    @Sukanta_Biswas

    If you don't trust that Chrome will keep this Updated, go to chrome://components. This will take you to the Components with Adobe Flash Player Logo. There are 14 Components there. Go down and find Adobe Flash Player. Under Status Up-To-Date, there is a Check For Update Button. Click on it and you'll see. 

    Here is the ScreenShot of what you'll see:



    Adobe Flash Player Version is down below this page, third from the lowest.


     

    Life is a circle of happiness, sadness, hard times and good times.
    If you are going through hard times, have faith that good times are on the way.

    From Star Wars Episode IX Teaser.
    (Converted from MP4 to GIF Format by: mercerik)

    Candy Crush Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjGS_apGebfdCCj8gDFtBjzK

    Candy Crush Soda Saga Videos of Completed Levels on YouTube Playlist:
    https://www.youtube.com/playlist?list=PLL7vu6Jj2SjHsywh5SGbmxuEGxDUHC7gG
    YouTube CHANNEL URL:
    https://www.youtube.com/c/merlstrom


  • Jelly JennyJelly Jenny Posts: 1,399 Community Moderator
    Hi @blutu

    Everything you need to know how to sync your King.com account with Facebook should be already in this thread. So you need to log into your King.com account and then you can sync the two accounts from the account settings.  

    It's worth noting that you cannot sync King.com accounts to several Facebook accounts nor they can be unsynced. So you need to be careful that you sync the account with the correct Facebook accounts. If it says the account has already been synced, it's synced with a Facebook account already. 

    If all else fails, like Elsa mentioned, you can contact our Player Relations Team and they can double check if there's something they can help you with. 

  • blutublutu Posts: 11
    i went to the contact us site filled everything out then it wouldn't load the captcha after all that. I'll repeat that msg:  i can't send or receive lives or tickets, was advised to sync to fb, went thru the steps got to the end and it says will not post to fb.  i'm playing on the regular fb, started on level 28, ws on 365 on king.com. any suggestions? thx
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