Synching accounts

HelenMac

I have just logged onto Candy Crush through King for the first time but I am only on  Level 1. Is there any way I can link this account to facebook as I am on Level 5000.

_Elsa_

Hi @HelenMac, welcome to our community.  Our community moderator just responded to someone about this so I'm going to post the link here and let's see if it helps you.

https://community.king.com/en/candy-crush-saga/discussion/comment/400850#Comment_400850

I would also like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.

HelenMac

Thanks but I don't appear to have this option on Candy Crush Saga? I'm not going to go through all those levels again.

_Elsa_

Ok then this is what you have to do.  You have to get your user ID # by following the steps on here: 

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were.  It might take a couple of days before you get a response so please be patient.  You should get an email with a ticket number on it.  Please make sure to use this topic and subtopic when completing the form.