My levels are not syncing between my iPhone and iPad, both are connected to Facebook

Sukanta_Biswas

@laurahabberfield

Please contact customer care https://soporto.king.com/contact

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.

laurahabberfield

@Sukanta_Biswas
I tried that before, I have only gotten automatic robotic responses that keep telling me to post in the forum and ask the community for help. Ugh!! Do you know how to get help from an actual person? I have a case open. But as I said they never reply, I keep getting an automated response. 
My user ID is 1334763312
Thank you for your help!!

Jelly_Jenny

Hi @laurahabberfield

You should receive a reply to your latest email from the player support and they should get you back on track. Thanks for your patience! 

thn873

Did you ever get this resolved? I am having a very similar issue.  I got a new iphone and when logging in it asks me to connect to Facebook but the account it is connecting to is not mine.  I have my current progress on FB and my iPad, but phone logs me in using an account that has my same first name but different last name and no profile picture.  I have tried uninstalling, logging out, etc from Candy Crush, Facebook, everything... nothing seems to work and I am super frustrated 

caz56

Having the same trouble ready to fling device did you resolve your problem

laurahabberfield

@caz56 @thn873

Yes! This message I received is what finally worked for me:

I'm sorry to hear you're having issues synchronizing your progress.

Could you please try to open the Safari browser on your iPhone and go to www .facebook .com

Then log out from the account you see and try to log in again with your original account email

After that please turn your device off for 10 seconds before restarting it. 

Finally, reopen the game and log back into your Facebook account. 

Your issue should have been resolved but please let me know if this isn't the case.

caz56

Tried uninstalling again this time it worked thanks

shabs189

Hi I’ve just logged in and I’ve lost all my boosters. I’m on the correct level but I have 0 boosters when I had hundreds. What do I do to get them back?

Crazy Cat Lad

Hi @shabs189 and welcome to our Community!

Please check the page here for help.

If you lost any purchased Boosters then email Player Support from the game's Settings and Help Center to get them replaced.

gigi1809

hey laurahabberfield, just wanted to say thanks, i have been having the same issue for months and i was ready to give up

i saw you message about logging out of safari and getting back in, ive tried it and it worked

so thanks heaps!

Happy playing