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My levels are not syncing between my iPhone and iPad, both are connected to Facebook
Answers
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@Sukanta_Biswas
You doubt what? I am following your instructions exactly. Trust me I have been unable to play on my phone for months now, it's very frustrating.
I have always logged in through Facebook, I used to see my Facebook photo in the top left corner just like the screenshot from my iPad. I am not sure what changed.1 -
@Sukanta_Biswas
I believe my Facebook access 'expired' at one point, that is the only thing I can think of that has changed. I restored the access when that occurred but is this why the phone can no longer sync? If this is the problem do you know what I could do to fix it? As you know I still have my progress when I log in through facebook on my desktop, or through the candy crush app on my iPad.
Thank you1 -
@laurahabberfield
I understand now. Why are you having this problem 😜
I will back in 15 minutes, please wait 😊0 -
@laurahabberfield
From your i-phone facebook app, follow the steps below.
Open facebook > Setting > Apps & Websites > Logged in with facebook > Edit > Candy crush saga > View > Save
Check and let me know 😊0 -
It did not work
I am still unable to actually log in directly, the only option for logging in is that link and because it remembers me I can not directly put my email/password in for Facebook. I tried restarting, uninstalling, etc again.0 -
@laurahabberfieldPlease contact customer care https://soporto.king.com/contactThey want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latestFill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.
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@Sukanta_Biswas
I tried that before, I have only gotten automatic robotic responses that keep telling me to post in the forum and ask the community for help. Ugh!! Do you know how to get help from an actual person? I have a case open. But as I said they never reply, I keep getting an automated response.
My user ID is 1334763312
Thank you for your help!!1 -
Hi @laurahabberfield
You should receive a reply to your latest email from the player support and they should get you back on track. Thanks for your patience!
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Did you ever get this resolved? I am having a very similar issue. I got a new iphone and when logging in it asks me to connect to Facebook but the account it is connecting to is not mine. I have my current progress on FB and my iPad, but phone logs me in using an account that has my same first name but different last name and no profile picture. I have tried uninstalling, logging out, etc from Candy Crush, Facebook, everything... nothing seems to work and I am super frustrated0
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Having the same trouble ready to fling device did you resolve your problem
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