Candy Crush Saga

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Please help

I'm in the 2207 level . The win moves at the end of each turn doesn't work .it just keep turning and loading but doesn't stop !

I do appreciate if you help me .

I even uninstalled and reinstalled the game but the problem still remains .

Regards,

Saba

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Creative_Elsa

Thanks, you too!

saba23

Thank you so much for all your kind and quick replys .

Have a rest & Enjoy your day

Saba

Creative_Elsa

Thanks for reminding me. I think I read too many messages today.

saba23

Thanks Elsa !
I will surely do

Just to remind you, my problem was not with a video , it was with " win moves " not working at the end of a losing game .

Creative_Elsa

Hi @saba23, thank you for your response. I haven't been seeing mobile issues with the video not working. You can try some troubleshooting to see if it corrects it. Make sure that you have the most recent version of the game and clear out the history on your device. Then follow steps on here to complete the troubleshooting:

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

saba23

Dear Elsa,
I never played the game through Facebook .
But i guess i'm already playing through Kingdom . Because i got this message when wanted to join the kingdom community :
" The email you entered is in use by another member "

Creative_Elsa

Are you playing through Facebook, by any chance? There are glitches when playing through Facebook at the moment so that could be affecting your game. Have you ever played through the Kingdom? If not, here is some information on creating a Kingdom account:

https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

saba23

Dear Elsa,
Thanks a lot for your quick reply .
I play the game on my samsung s8 mobile phone .saba

Creative_Elsa

Hi @saba23, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

Where are you playing the game? Computer or mobile? Facebook, king.com? There are some glitches on king.com and the studio is trying to resolve them.

Accepted answers

All comments

Creative_Elsa

Where are you playing the game? Computer or mobile? Facebook, king.com? There are some glitches on king.com and the studio is trying to resolve them.

saba23

Dear Elsa,
Thanks a lot for your quick reply .
I play the game on my samsung s8 mobile phone .saba

Creative_Elsa

https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1

saba23

Creative_Elsa

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

saba23

Thanks Elsa !
I will surely do

Just to remind you, my problem was not with a video , it was with " win moves " not working at the end of a losing game .

Creative_Elsa

Thanks for reminding me. I think I read too many messages today.

saba23

Thank you so much for all your kind and quick replys .

Have a rest & Enjoy your day

Saba

Creative_Elsa

Thanks, you too!

Welcome! 👋

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