I dont undrstand why could be happen?

aifasaja

Hi i buy this purchase with limited time, it show me got 30 gold bar, 2x booster, 1 hours booster. 

 But i only got this 2 type only.. i didnt get 30 gold bar? Can you fixed it, i buy this just need a gold bar. Thnks

Sukanta_Biswas

Hi, @aifasaja
We would like to welcome you to the king community. Thank you so much for being willing to joining 😊

Can you show me a screenshot of the offer you bought? 
I think, there were or were options (gold bars or boosters).
However, Read here how you can get the refund.

https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase#latest

Even after doing this, if your problem is not resolved, please contact customer care https://soporto.king.com/contact

They want your game ID, So see here's how you get your game ID https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Fill all the boxes with tropic & sub- tropic, and wait for the answer from the customer care.

If you have any questions at all, I’d love to hear from you.Simply reply back to this post, or send me a message.

Have a good day 😊

_Elsa_

Hi @aifasaja, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.