How come candy crush won’t connect with Facebook?

camwilcamwil Posts: 2
I have an internet connection but it keeps saying no connection or connection failed. I’m on level 3893 and it won’t load things such and the prize wheel and the extra ways to win power ups. 

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 9,360 Superstar
    Hi @camwil
    We would like to welcome you to the king community. Thank you so much for being willing to joining😊

    According to your statement, I think your game app has been corrupted. 

    If you find the above picture when logging into your game then you must uninstall and reinstall your game App.You will lose your saved boosters to do this, but you will get game progress and gold bars back.
    Let me know. 



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  • ellis123005ellis123005 Posts: 4
    I have deleted and reinstalled candy crush about 4 times and still no connection any help please?
  • camwilcamwil Posts: 2
    I have already deleted the app and reinstalled it and that didn’t fix the problem. 
  • ElsaElsa Posts: 20,986 Superstar
    Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars. 

    A word of caution when uninstalling and reinstalling the game on a mobile device.  All lives and boosters are saved to your device so if you uninstall and reinstall the game you will lose all of them.  Only the gold bars will remain in your game.

  • nancy23nancy23 Posts: 1
    My game won't connect to the Internet or Wi-Fi in Candy Crush Soda
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