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Why can’t I log into king acc on candy crush?

terez1
terez1 Posts: 1

Level 1
in Support
Hi I can’t log into my king account on candy crush but I can on all my other king games. It keeps asking for my password and I put it in and it says there is an error. I tried to log out of it but it keeps telling me there is no internet connection which is not right I have full connection. I sent a ticket to customer care and I haven’t received a email back the ticket number is 8810698. Plz help as this has been going on for a couple of days and I can’t play the game properly. Thanks terese
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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    Hi @terez1
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗  

    We're sorry for your problem. In fact, if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.


    In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
    Let me know.
  • mel21
    mel21 Posts: 198

    Problems logging in on King.com At least 30 mins game still loading. Logging in to the community straight away

  • Freddy_
    Freddy_ Posts: 68,477

    @mel21

    Hi and welcome, Think there maybe an issue with king.com at moment as no games are playing currently showing games for android on main screen and saying install. then takes you to google play store.

    @kiara_wael. this may need reporting as cannot play any game on king.com at moment. tried 3 different browsers all the same result

  • mel21
    mel21 Posts: 198

    Tried loading 3 games still waiting to load after 30 minutes. Loading to the community straight away

  • Freddy_
    Freddy_ Posts: 68,477

    @mel21 Hi

    Have asked @kiara_wael to report as its for all games on king.com/games.

    The community and games sites are two seperate areas

  • mel21
    mel21 Posts: 198

    Thats what I see with King .com is if you report a problem to them they send you back to the community. To me king .com should sort it out and not send players back to the community. It is their problem not the communities

  • mel21
    mel21 Posts: 198

    Problems now sorted

  • Freddy_
    Freddy_ Posts: 68,477

    @mel21 Hi Again

    glad your problem is resolved and yes some things always get sent back to the community, but the CM here have the ability to report the issues directly

  • kiara_wael
    kiara_wael Posts: 156,983
    https://community.king.com/en/candy-crush-saga/discussion/comment/1755374#Comment_1755374

    Hi and Welcome to our Community

    Its happen for me a little time for Farm Heroes Game ,but now normal again after i updated. Please check also this page

    https://community.king.com/en/blog/discussion/250220/having-problems-with-your-game-crashing-loading-on-your-computer


  • nguyenanhduy1591999
    nguyenanhduy1591999 Posts: 2,121

    Hello @mel21 . Don't worry about that. I think it can help you.

    https://soporto.king.com/contact


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