my screen turns pink.

filizcem

my screen turns pink. There is a black screen in the background. What is the problem?

bearwithme

Hello @filizcem and welcome to our friendly community.  I have occasionally experienced something similar and it has always cleared up, once I hard restart the platform I am playing on - which in my case is usually an iPad.  You also want to ensure you have the latest version of the app and have cleared your cache.

If you still have this problem - please post again here in this discussion and I will try to provide some additional assistance.

filizcem

I open the game from the PC. My apps are up to date. No problem when I open it from IPAD. It's just a problem with the PC. Today's image is attached.

bearwithme

Hello @filizcem - I am sorry you continue to have this problem.  You need to get your user id# (https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest) and then contact the player support team through the “Contact US” link available at the very Bottom of the page:

Please scroll all the way down on this page and click on "Contact Us" tab 👇