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Candy Crush Saga

MammauroMammauro Posts: 2 New Bee
For several months, accessing from FB, I see the games with undefined icons, with purple squares and I can't play. Have you had similar problems and what was the solution? Thanks.

Answers

  • Sukanta_BiswasSukanta_Biswas Posts: 11,102 Superstar
    Hi @Mammauro
    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.🤗

    Please provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it. For instructions on how to take a screenshot please visit here https://www.take-a-screenshot.org/


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  • MammauroMammauro Posts: 2 New Bee
    Thanks for the reply. I am attaching screenshots to better detail the problem
  • Sukanta_BiswasSukanta_Biswas Posts: 11,102 Superstar
    Hi @Mammauro
    Thanks for the screenshots.
    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click More tools Clear browsing data.
    4. At the top, choose a time range. To delete everything, select All time.
    5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    6. Click Clear data.

    Update Google Chrome:
    1. On your computer, open Chrome.
    2. At the top right, click More .
    3. Click Update Google Chrome. Important: If you don't see this button, you're on the latest version.
    4. Click Relaunch.
    ou're still not done, follow the step below..
    Reset the Google Chrome Web Browser to Default Settings
    1. Click the menu icon next to the address bar.
    2. Select Settings from the drop-down menu.
    3. Scroll to the bottom of the Settings page and click the Advanced link.
    4. Scroll to the bottom of the expanded page and click the Reset button.
    5. Click the Reset button in the pop-up window.
    Check your game and let me know...



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