Hello @JoAnneBrissette19 and welcome to our friendly community. Are you playing the game through Facebook or King.com? The games require a strong and steady internet connection and sometimes in the past, if the game does not detect an internet connection, then it won't show my profile picture and will think I am playing offline, so only certain features of the game will be available to me.
Hello @JoAnneBrissette19 and welcome to our friendly community. Are you playing the game through Facebook or King.com? The games require a strong and steady internet connection and sometimes in the past, if the game does not detect an internet connection, then it won't show my profile picture and will think I am playing offline, so only certain features of the game will be available to me.