I'm at level 300

BrooklynGirl5150

I'm in level 300 now I'm at level 25 wtf!!!!

Spinnifix

@BrooklynGirl5150

Hi there! Many players have already reported this problem. Please tell me where and what you are playing on? I am happy to pass it on. Various technical problems are being worked on. Good luck

@Elsa & @firebombmarkus

Spinnifix

@BrooklynGirl5150

Hi there! Many players have already reported this problem. Please tell me where and what you are playing on? I am happy to pass it on. Various technical problems are being worked on. Good luck

@Elsa & @firebombmarkus

_Elsa_

Thanks for tagging me @Spinnfix!  @BrooklynGirl5150 welcome to our community!  Are you playing the game through Facebook or King because they save your progress on their servers?  Where are you playing - computer or mobile?  Please give us more information so that I can direct you further.

BrooklynGirl5150

It came with my new phone

_Elsa_

Are you logging in with Facebook or King?

BrooklynGirl5150

I'm logging onto the game on my new phone. 

_Elsa_

I don’t think you understand what I mean.  You are opening the game and then it shows play or my profile like the print screen below.  What do you click on?  If you click on the profile then it gives you the option of playing through Facebook or King.  Do you click on that?

BrooklynGirl5150

I hit play and it shows me level 25

Spinnifix

@BrooklynGirl5150

It sounds like a technical mistake. I will pass it on to @Elsa again. Good luck

_Elsa_

Please click on the "My Profile" button and does it give you the option to play through Facebook or the Kingdom?  If you never logged in with either then your progress won't be saved.  It's only saved through one of those on their server.  Please let me know what happens when you click on the my profile button.

BrooklynGirl5150

I play through kingdom