I am sorry: I am giving you instructions that you should follow.
In your game there is a red gear, please go on it and then on the
question mark. This will take you to the help center, very there under
buy & gold bars and please follow further steps there.
If that doesn't help, please go to this page below -
Under Contact Us:
Please fill out the form there. Please pay attention to the spelling
that is important. You can fill it out in your language.
Please describe your problem and send it off. You will then receive an
automatic email. Please answer and describe your problem and send it
off. Please be patient with the answer.
If it is too long for you, repeat this process.
I hope I could help you.