I'm really sorry that you still have no clarity.
I'll give you something. Please follow these steps:
Maybe it's just a technical glitch. Just keep playing your levels like this.
The bug may have been fixed in the meantime.
Good luck
☺☺☺
Contact help:
Go to the gear in the game, then the question mark. Then you come to
the help center, there you look for your problem and follow the steps.
If you are not getting along, then go to the page below: Contact us:
There you come to the contact form. Please fill in in your language.
Please note that everything is spelled correctly is important: and send.
You will then receive an automatic email. Please answer and describe
your request. Submit. And have some patience for the answer. If you
don't get an answer after 3 days, please try again.
@Elsa I don’t know if you have reported it, but all of a sudden my bot, built-a-bot and Rami came back. With Rami it was still there where I left. Really strange. Still 5 sugar drops though.
@Spinnifix I know you want to help, but as I said before I already contacted. They don’t give any help, they were saying invents come and go. I have more fidelity in the community....
I didn't report it because with my events once I played a level they came back. But I just looked at my game and the Build-a-Bot was full last night and now it's empty again.
Some people have been known to change device date and time to collect daily win stickers etc. This will always make your trophy challenges disappear and they won't come back until you have been on network provided time for at least 8 hours (sometimes a lot more) I find that the Build a Bot resets every time I take a phone call or quit mid level.