Can't connect for these prizes

kay3262kaygmailcom

 I am  connected it says..even signed out and back in on your sight and Facebook several times...can you help I am listed under Ron M.

Betts

It seems that you collected the rewards for reaching 60 points already. The next one will show up to collect when you reach 84 points.

vshep29

I'm having the same problem and I only just reached the first stage gift. I was completely offline when I got enough to receive the gift and just assumed all would be fine later when I connected to wifi. Maybe that is part of the issue? Hopefully something will be patched soon though.