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I am getting multiple requests for lives (4 at a time) from the same person. They automatically reload as soon as I accept. It doesn't allow me to bypass or not accept.
This is now fixed and an update for this is being rolled out!
Please make sure to update the app to the version 1.71 that has been released on all devices.
Check here if you need help with updating the app.
If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.
Hi guys!
The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.
Some of you are able to send out Lives and requests, but they are not going through the system.
This is being looked into and a fix for this will come in a forthcoming update of the game.
I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.
Thanks for your patience!
Samsung S7
Version of the game 1.169.1.1
Yes, I can
Yes, I can see the symbol
After I send lives to my friends the notifications are less.
Thank you 4 your time.
There is a problem with your software... there is a glitch with the gifting .. seems like the request is working but not the actual gifting.. isn't anyone monitoring this forum or is this forum just for show? I see multiple comments on this thread and another thread that is letting King know of the problem... what is the fix for it?
hello everybody, i receive all days too much life asking from the same player ( more than 10 per day) .can i refuse ? and can i erase all this asking from my messages box .?
im happy to share councils and give life but here it’s too much and disturb me .!!
thanks for your help
This same issue has been happening to me. And I deleted FB and re downloaded it and it’s still happening.
I'm having the same issue and have been for a few days now!!
Not sure this was my first post
I'm glad to hear that it's not just me. So, does anyone from the technical end read these so it can be fixed? It's getting annoying...
I have eight lives requested from one friend in particular, and even though I send the lives, the very same requests show up the next time I log on. It's been this way for over a week.
Exactly! Something is wrong...
I have never had any problems getting lives or sending until now, every day I have at least 2 or more request for lives and I check them and send, then the next day I have more but now after about 3 or 4 days I thought I was sending lives to my friends but evidently they are not going to them because now the requests have accumulated up to about 15 or so.
The problem is that I have been sending them more lives than I receive, so it's not that. I am way ahead of them in levels, so I only send them lives when they request. It's usually 1 for 1, but now I get 1 life & 4 requests for a life from one friend. The other friend, I just get 4 requests. You can't request that many lives at one time, so something is astray. I have been getting that many requests every 2 hrs.
Hi @MWV1959
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊
If you get one live's, you should know that there is no problem with your live's. You need to send them lives in parallel, with your notifications.That means you have to send lives to your friends when they ask for lives, Otherwise You won't get lives from them.😊
Hello @MWV1959 and welcome to our wonderful King Community. I am sorry to hear that you are having this trouble and I appreciate your bringing it to our attention. . Have you checked with your friends to see if they have actually asked for that many lives recently? They cannot receive multiple lives from you at the same time. You could check on all 7 of those lives requests at the same time - but they each would only receive one life and wouldn't receive another life from you until you received a new request and sent them a life. If this problem increases to the point where it is affecting your game - you might try and log out of the game (i.e. from Facebook), then close the game, then temporarily de-install Facebook, shutdown your platform you are playing on for 20-30 seconds,. Then turn it back on, re-install Facebook, reopen the game and sign back in via FB and see if that has cleared up the problem.
All of a sudden, I'm getting multiple requests for lives from the two people who always send me as many lives as they request. I have only been getting one life, but 7 or 8 requests from them. Candy Crush will only let you ask but so many times for a life, so I think something is wrong. I was just on the game a couple of hours ago and had 7 requests from those 2 friends and now I have another 8 requests!
Thanks
Hi @Anca0704 The troubleshooting check I gave you should have solved your problem if it were a connection issue. However I will report your problem to my team but before that I will ask you to do a troubleshooting check. That's why you give me some information.😊
What device you're using for this game?
What is game app version?
Can you access Daily Spin Wheel or extra moves?
After you send lives to friends , can you see the ✔️ Symbol?
Your notifications are getting more or less?
Please let me know.
Ok. So what I understand is that this is a general problem and we'll just have to wait until it is fixed. Hopefully it doesn't take much longer, because it's been more than a week.
Thank you for your time and answer!
Well, @Anca0704 this is why it is called a glitch, and like every other glitch it will happen repetitively. Also, as I explained before -and as @Sukanta_Biswas further confirmed- it will take a while for "the glitch" to be solved for the millions of players worldwide.
Suggestion: while you wait for that to happen -and since you are a New Bee in the Community - why not roam around the Community and enjoy the many other things it offers? I mean, this issue is clearly only causing frustration for many right now and is not something you or I can solve, so doing something that generates joy, fun and other positive feelings might actually help the wait.
I’d like to encourage you to participate in some other active Contests and Discussions within the Community. Take a peek at the following links:
️🏆 CONTESTS (you can even win some Gold Bars if you win!):
Get your Level 1000 Badge https://community.king.com/en/candy-crush-saga/discussion/272649/have-you-completed-level-1000-get-your-badge-here-%EF%B8%8F-%EF%B8%8F-%EF%B8%8F-finished/p1 (by Superstar @Sukanta_Biswas)
Claim your Level 1000 Badge https://community.king.com/en/candy-crush-saga/discussion/275609/claim-your-level-2000-milestone-badge-and-beat-mysticalmysty-score/p1 (by Superstar @mysticalmysty)
Candy Crush Saga Math Contest https://community.king.com/en/candy-crush-saga/discussion/275868/win-gold-bars-candy-crush-saga-math-contest/p1 (by Superstar @Elsa)
Where is Diggy... now? https://community.king.com/en/blog/discussion/277280/where-is-diggy-now/p1 (by Community Moderator @Lola_Pop)
What’s your player personality? https://community.king.com/en/blog/discussion/275387/what-s-your-player-personality-take-the-test-for-a-chance-to-win-20-gold-bars/p1 (by @Community_Team)
🗣️ DISCUSSIONS:
The Chocolate Box https://community.king.com/en/candy-crush-saga/discussion/276230/the-chocolate-box-complete-quests-to-win-rewards-share-your-tips-strategies-here/p1 (by Community Manager @Pounawea)
First & Last https://community.king.com/en/candy-crush-saga/discussion/256058/new-game-first-and-last/p1 (by Superstar @bearwithme )
Rare Diseases Awareness Month https://community.king.com/en/candy-crush-friends-saga/discussion/278043/rare-diseases-awareness-month/p1 (by Game Expert @Nat09)
Hello @MayasMom and welcome to our wonderful King Community. The issue of lives is is a common complaint that I see quite a lot from players. Are you playing the game through Facebook and are these 25-30 people, friends of yours? Can you contact them (maybe via FB) to make sure they are receiving your requests for lives? You could ask them to please send you lives and then send a life back when you receive a life. I don't always check the envelope and see that I have requests for lives. I have quite a few lives saved and don't use them very often so I probably only check maybe once a week.
Another suggestion is to join one of the Candy Crush Saga Facebook groups and ask some of the active players there if they would be friends and send you lives regularly. That is what I did and why I have so many lives saved right now.
21:55 there were 28 requests
21:56 I accepted all the request and got out of the game
21:57 got back in and the same 28 request are still there.
Hoe did you applied the fix?
for In the last few days I am getting soooo many more requests for lives ( and also some lives) than normal all from same people normally do but they say are not sending that requests. It’s excessive. What is up?.
How can I block a friend for friend requests? I am getting 40+ at one time. It appears to be a glitch.
Same here. I have now 300 request to help a friend that cannot be removed. Please help with correcting this glitch. All my friends are also facing the same problem
Hi @rlane0408
Your question is not related to the game. You need to contact Facebook Support. 😎
Can King please sort out with Facebook as I and my friends are facing the same problem. No point to King for pushing the buck
If the whole King Community is facing the same problem I believe its King's responsibility to straighten with Facebook.
Hi @Ah_Kwang
Lives problem is a known issue.
Our technicians have now isolated the cause of the fault and are creating a fix which will be available in a game update, version number (1.171), coming soon.
Please make sure that you have your device set to automatically update apps, so it can be downloaded as soon as it becomes available.🙂
Hello @lauriemlikescandy Hearty Welcome to our friendly King Community 🤗
By any chance, are you talking about the original "Candy Crush Saga" game? If so, there has been an issue with "Sending and Receiving Lives" feature from past few weeks! The lives won't be send, and even if we send, there will be multiple requests from the single player!!
The Studio team is already aware about the issue and trying very hard to resolve the issue and send a new update soon. But, unfortunately, it is taking bit longer than expected!
Here is the main thread for you to keep an eye for updates and/or any news you can find out ---> "LIVES Issue in Candy Crush Saga"
Can you please post back and confirm about the game! You can simply type in the empty dialogue box given below.
Thank you very much for your patience and understanding! Have a great rest of the day/evening! 🌸
Yes thank you- candy crush saga - I hope they get it fixed soon!
I have many requests but not all of them I want to accept, as a gate.
Hi @burgman64
The notifications, in your mailbox will not be all lives either, meaning there will be some lives request from others. Anyway show me a screenshot of what kind of problem you are having.
I don't send lives to anyone who asks me. How can I cancel requests that I don't want to
You can turn off app request from Facebook's notifications Settings.
I don’t have Facebook account
Please show me a screenshot of your problem.😎
I don’t want send any life
In my messages I have several (28 and rising) life requests that won’t go away. I don’t even think the lives are being sent to the people. Is there is glitch or what’s happening?
Welcome to our community @janineallen! Where are you playing the game - mobile or computer? Facebook or King? I am not aware of a glitch but that doesn't mean that a new one isn't starting. Do you clear the history on your game daily?
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No “X” button, no “Next” button, and no ways to get rid of it. Could it be that pressing the buttons too quickly caused this?
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Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
