Life requests stay in mailbox/ Lives do not get sent or received

phillynicky

How come I'm not receiving my friend help. Lost aleast 100.

[Deleted User]

See @Anca0704?! I knew @Sukanta_Biswas would come to our aid! 🤩

BTW: now that we have the answer, please make sure you mark Sukanta's as accepted. Thanks! 😊

Thanks Sukanta!!!

Anca0704

So, i will just have to wait for the problem to pass until it all comes back to normal? I've been having these problem for at least 5 days and it's becoming quite annoying . When will it stop??😕

Btw... I am sure that these were the same requests, in the same order! I was very carreful about these situation.

Thank you for your answer? 🙂

phillynicky

How come I'm not receiving my friend help. Lost aleast 100.

PummyRaj

Hello @phillynicky Hearty Welcome to our friendly King Community 😀

Looks like you have already posted this question few minutes ago at this link https://community.king.com/en/candy-crush-saga/discussion/278034/how-come-im-not-receiving-my-help-from-friends-missed-about-100#latest

Please refrain from posting questions multiple times, as it will create confusion for you to follow up and for us to keep track! After posting a question, please give some time to receive answers.

** This thread will be closed now as it is "Duplicate Post"! Hence, please click on above link to check for the answers for your question.

Thank you for understanding! Have a great rest of the day/evening!

PummyRaj

Hello again @phillynicky Hearty Welcome to our friendly King Community 😀

I am very sorry to say that I am not very clear on your question!!

1) When you said "you are not receiving your friend's help, were you referring to the "Lives"?

2) And what do you mean by "lost at least 100"? Did you loose 100 Lives that were received from your friends OR you have lost your boosters?

Please write your reply in the empty box given below.

Talk to you soon! Have a great rest of the day/evening!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/580792#Comment_580792

In fact, there were a lot of issues related to Lives in the past week and now the problem is fairly normal. However you tell me your device and App version, I will ask you to do some troubleshooting checks.😊

phillynicky

Losing lives and not receiving lives. Have lost approximately 100 lives to me. Thank you.

phillynicky

I'm not receiving my lives. Lost approximately 100 lives to me. Thank you. Hope this isn't a duplicate.

[Deleted User]

Hi @mariavstraight

Welcome to the Community!

There was a problem with live exchange for a few days so there were a lot of life requests pending. The problem has been fixed so, after exchanging lives a few times, everything will become normal. I was having the same problem and I has now gone back to normal.

Please check this link where Superstar @Sukanta_Biswas explained this same thing to both another Member & me: https://community.king.com/en/candy-crush-saga/discussion/278012/messages

Hope this helps... (and if it does, please make sure you mark my answer as accepted. Thanks!) 😊

Have a great day!