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I am getting multiple requests for lives (4 at a time) from the same person. They automatically reload as soon as I accept. It doesn't allow me to bypass or not accept.
This is now fixed and an update for this is being rolled out!
Please make sure to update the app to the version 1.71 that has been released on all devices.
Check here if you need help with updating the app.
If you play on Facebook or via the Windows app on a computer the game updates automatically. However, if you keep experiencing this issue on these platforms, then clear the cache and cookies on your browser if you play on Facebook. On Windows 10, please make sure the automatic updates for apps are enabled.
Hi guys!
The mailbox seems to have some chewing gum these days as you noticed. The Lives do not get sent, nor the messages will get cleared from the mailbox.
Some of you are able to send out Lives and requests, but they are not going through the system.
This is being looked into and a fix for this will come in a forthcoming update of the game.
I will post any updates on this and when this is fixed as soon as I hear anything from the Candy factory.
Thanks for your patience!
The messages ( life request and lives) in my game on my iPhone keep returning even after use
you seem to have fixed it in my game on PC desk top! Are the working on fixing ti ISO one?
Hi @OmaD61 welcome to our community. I am going to post some links below to help you learn how to navigate through the community.
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Hi @lisal62 welcome to our community. I am going to post some links below to help you learn how to navigate through the community.
In my game my friend s asking life for their game.if I accept the request .it's not move from mail box.please check the issue
Thanks for trying, @kiara_wael, but this has nothing to do with the question I asked about why all the lives I had saved up in my mailbox suddenly disappeared.
Hi @tonebrurok welcome to our community. Where are you playing the game - Facebook or King? Computer or mobiel device? We need more information.
I am going to post some links below to help you learn how to navigate through the community.
Hi @hagfan88 welcome tto our community. I am going to post some links below to help you learn how to navigate through the community.
Hi @breecoo welcome to our community. I am going to post some links below to help you learn how to navigate through the community.
Hi @breecoo . Welcome to our Community 🙎♀️
Sorry to hear about your healthy hope you get well soon 🌹
Have discussion about lives . you can check out here
@Rose_Weber
You will find the most recent info on this topic by clicking the Read Before Posting box above.
I know I’m up to 13 requests I can’t get rid of
Yes they ask you what the problem is and then they don’t fix it
hey, when i give life to friends, IT dont dissapear??,
My game won’t send lives to friends that request a life
Candy Crush is my favorite game,especially during chemo treatments. I have 2 friends that request over 50 live many times a day. How are they doing that? I’m tired of sorting through all of that to find even one or two for myself. How do they do that. Thanks for this awesome game.
Brenda. Ps thanks for my Kimmie doll. Love her.
Looking at all these posts, this was supposed to be fixed a month ago. No progress at all. Very disappointing to say the least.
Hi @lisaloo . Welcome to our Community 🙎♀️
There have discussion about lives here 👇️
Hi @OmaD61
We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.😊
Such an issue has been in the game for some days but it was recently solved and You'll get rid of the problem if you update the game app. I'm asking you to check the steps below.
Check App Update > Log Out Game > Restart Device > Open Game & Log In.
Let me know if you have the same problem after doing this.
Thank you.
My messages keep reappearing and not clearing after use of lives or confirming life requests
How come I'm not receiving my friend help. Lost aleast 100.
See @Anca0704?! I knew @Sukanta_Biswas would come to our aid! 🤩
BTW: now that we have the answer, please make sure you mark Sukanta's as accepted. Thanks! 😊
So, i will just have to wait for the problem to pass until it all comes back to normal? I've been having these problem for at least 5 days and it's becoming quite annoying . When will it stop??😕
Btw... I am sure that these were the same requests, in the same order! I was very carreful about these situation.
Thank you for your answer? 🙂
Hello @phillynicky Hearty Welcome to our friendly King Community 😀
Looks like you have already posted this question few minutes ago at this link https://community.king.com/en/candy-crush-saga/discussion/278034/how-come-im-not-receiving-my-help-from-friends-missed-about-100#latest
Please refrain from posting questions multiple times, as it will create confusion for you to follow up and for us to keep track! After posting a question, please give some time to receive answers.
** This thread will be closed now as it is "Duplicate Post"! Hence, please click on above link to check for the answers for your question.
Thank you for understanding! Have a great rest of the day/evening!
Hello again @phillynicky Hearty Welcome to our friendly King Community 😀
I am very sorry to say that I am not very clear on your question!!
1) When you said "you are not receiving your friend's help, were you referring to the "Lives"?
2) And what do you mean by "lost at least 100"? Did you loose 100 Lives that were received from your friends OR you have lost your boosters?
Please write your reply in the empty box given below.
Talk to you soon! Have a great rest of the day/evening!
In fact, there were a lot of issues related to Lives in the past week and now the problem is fairly normal. However you tell me your device and App version, I will ask you to do some troubleshooting checks.😊
Losing lives and not receiving lives. Have lost approximately 100 lives to me. Thank you.
I'm not receiving my lives. Lost approximately 100 lives to me. Thank you. Hope this isn't a duplicate.
Hi @mariavstraight
Welcome to the Community!
There was a problem with live exchange for a few days so there were a lot of life requests pending. The problem has been fixed so, after exchanging lives a few times, everything will become normal. I was having the same problem and I has now gone back to normal.
Please check this link where Superstar @Sukanta_Biswas explained this same thing to both another Member & me: https://community.king.com/en/candy-crush-saga/discussion/278012/messages
Hope this helps... (and if it does, please make sure you mark my answer as accepted. Thanks!) 😊
Have a great day!
As usual, my dear @Sukanta_Biswas@Sukanta_Biswas , you were right! After a few times exchanging lives back and forth, everything has gone back to normal for me regarding this matter!
Unfortunately, the problem continues no matter how many times I send the lives requested. And now I have a second name asking for multiple lives. Waiting it out has not solved the problem.
Please provide as much information as we can for this issue as well as a screenshot and I will happy to help look into it. For instructions on how to take a screenshot please visit here.
Hi @mariavstraight
You might just have to wait a little longer. There were many changes in the Community yesterday and you have to remember that the Game also keeps changing and being upgraded every day. I can confirm the issue has been solved for many users, whilst other likes you will still encounter it (you might have gotten so many life requests during the days of the glitch that they are only now showing up, they are not actually new).
Get back to me if you still have the same problem tomorrow (meanwhile, keep accepting life request and try not to send requests yourself since that usually makes the other user send you a request back) and we’ll see if someone from the Team can check your specific account. I would not advise doing that now since they are all overwhelmed with informing people of the changes implemented yesterday.
Have a 🇩 🇪 🇱 🇮 🇨 🇮 🇴 🇺 🇸 day! 💙
Cc: @Sukanta_Biswas
Hi @Anca0704
Just a sweet Reminder: don't forget to mark @Sukanta_Biswas answer as accepted (not just mine, since he was actually the most helpful). Thanks!
I'm having the same issue. I contacted one of my friends to see if she had requested a life from me. She says she hasn't in several days. Her request popped back up again today after I approved it.
Yeap, @Stradergirl, a friend said the same to me. But, as I commented on another Discussion regarding these same issue (https://community.king.com/en/candy-crush-saga/discussion/comment/582227), we might just have to wait a little longer for the issue to be solved for all players. There were many changes in the Community yesterday and you have to keep in mind that the Game also keeps changing and being upgraded every day.
I can confirm the issue has been solved for many users, whilst others -like you- will still encounter it (you might have gotten so many life requests during the days of "the glitch" that they are only now showing up, they are not actually new).
Please, do get back to me if you still have the same problem tomorrow (meanwhile, keep accepting life requests and try not to send requests yourself since that usually makes the other user send you a request back) and we’ll see if someone from the Team can check your specific account (FYI: I would not advise doing that now since they are all overwhelmed with informing people of the changes implemented yesterday).
(Edited by CM: Unsupported Language)
(Edited by CM: Off-topic)
I unfriended the person but still see their requests in my inbox. How do I delete them?
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No “X” button, no “Next” button, and no ways to get rid of it. Could it be that pressing the buttons too quickly caused this?
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
