Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hello @powerwalker Hearty Welcome to our friendly King Community 🤗
I am very sorry to hear about the issue in your game!! It certainly does not sound right!!
By any chance, did you take a screenshot when you see the pop-up of "you lost the level"? If so, can you please post it here?
In the mean time, let me go back and play the level and see if I too have that glitch!!
To reply back, type your reply in the the empty dialogue box provided below. And to post the screenshot, tap on the second icon that you see in the bottom left corner.
Talk to you soon! Have a great rest of the day/evening! 🌺