Lost levels

feda0602

I was on level 1885 and I’m now back on 1. Can you please get me back to my level

_Elsa_

Hi @feda0602 welcome to our community! Where are you playing the game - computer or mobile? Are you clearing out the history daily? I will post some links below to do some troubleshooting to see if that works. Make sure that you have the most recent version of the game. If the troubleshooting doesn't work then try to replay level 1 and then refresh the game to see if it brings back your progress. If these don't work then please let us know and I can offer further direction.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update   

IOS

https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

feda0602

Hi Elsa

Playing on my Apple phone, I played level one as you suggested refreshed the game and I’m in level 2