laptop / phone

piperb

I play candy crush on my laptop and android phone. I recently got a new phone. On my laptop I am on level 2347 on my phone I have played several lower levels but it still shows that there are odd levels to be done ans I am currently on level 696.

Can this be rectified?

Thanks

Raisa_Hakim

I play with 3 devices I never face such a problem as i sign up my game. You should sign in your laptop with facebook or king account then sign in to your phone A/c with those accounts. hopefully it will work.

Raisa_Hakim

sign in your laptop with facebook or king account then sign in to your phone A/c with those accounts. hopefully it will work.

Crazy Cat Lad

Hi @piperb and welcome to the Community!

Have you made sure the game is connected to the exact same King or Facebook account on all devices?

piperb

Thanks for the replies. I had no problem before I swapped my phone. The laptop and phone are both logged in through Facebook. I can go to level 956 by scrolling up the map. If I go to the race and click play now it takes me to a level it thinks I haven't completed.

Crazy Cat Lad

OK, thanks for the details!

Could you try with reinstalling the app on your phone and see if it helps. It sounds like it's just a graphical issue since you are able to play the correct level, but the map shows wrong.

piperb

sorry for the delay, I have reinstalled the app. Still the same problem. All the levels show 1 star. There are a few levels with no stars. I don't have the 3rd icon on the right for the build a bot. I can go up the map to level 950 but if I select play next after completing a level it takes me to the highest 'unplayed' level. Currently 726.I am on level 2345 on my laptop. This is really frustrating

piperb

Screenshot_20200304-105729_Candy Crush Saga.jpg

Screenshot_20200304-105755_Candy Crush Saga.jpg

not sure if these will help, thanks

Sukanta_Biswas

Hi @piperb

Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on! 

It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic. 

I hope you're back on track really soon! 

Crazy Cat Lad

Thanks @piperb !

The avatar seems to be stuck on level 741 since it doesn't have any scores registered there.

Could you post your Game ID as well so I can look into this more closely.

Check here how to find the Game User ID.

Try also with playing level 741 one more time and see if that helps.

piperb

Screenshot_20200304-105729_Candy Crush Saga.jpg

Screenshot_20200304-105755_Candy Crush Saga.jpg

not sure if these will help, thanks