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Wheel and Extra Moves stuck on loading/ connecting

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Answers

  • kavitkavit Posts: 1 Newbie

    I tried many times but can't able to use my gold bars and also wheel of extra moves is not responding.i can't buy boosters and extra moves. So I'm not able too complete my levels

    Net can work properly game and progress all can connect. But store and wheel of extra moves isn't responding so please help me out as soon as possible

  • Hey! Would you like to give us your opinion?

  • sweetnezzsweetnezz Posts: 8 Level 2

    Hey I am unable to connect to the candy store, to buy boosters with the gold bars i have won . Which is making me lose lifes and levels. Please help.

    Thank you

    Sweetnezz

  • Brenda_RobargeBrenda_Robarge Posts: 1 Newbie

    Paid to spin the bonus wheel to try and get extra spins , took my money Nd the wheel got stuck spinning and spinning . Had to exit gmale completely

  • kiara_waelkiara_wael Posts: 65,975 Candy Moderator

    Hi @Brenda_Robarge . Welcome to our Community ๐Ÿ™Žโ€โ™€๏ธ

    Have discussions about stuck spinning wheel here ๐Ÿ‘‡๏ธ


  • Sukanta_BiswasSukanta_Biswas Posts: 22,529 Candy Moderator

    Hi @kavit

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.๐Ÿ˜‰

    There has already been a post about this issue, you will find all the information there.


  • Sukanta_BiswasSukanta_Biswas Posts: 22,529 Candy Moderator

    Hi @acwabc

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.๐Ÿ˜‰

    There has already been a post about this issue, you will find all the information there.


  • ElsaElsa Posts: 34,508 Community Hub Moderator

    If any of you are playing the game through king.com then they are not going to work. These are glitches that everyone is aware of but it's a game that is still "Flash" based. By the end of this year Adobe will no longer be supporting Flash and that is why the studio has switched the game to HTML5. You have to play through Facebook and I think there might be a new glitch on Facebook at the moment. I am keeping my eyes open here to see if anyone new is reporting this. Facebook has had 3 glitches in the past year and King cannot fix those. We have to wait until Facebook fixes them. If you are playing on a computer and have Windows 10 you can connect your King account to their game app. If you are playing on mobile and have been playing through Facebook please open a King account by following the steps from here.

    If your issue is nothing that I mentioned here and you are still having a problem please let us know.

  • ElsaElsa Posts: 34,508 Community Hub Moderator

    Ok I've read every single message here. So are the majority of you playing via mobile device? Which one - Apple, Android, or Windows mobile? I am going to give you a link where you can check out your device and the messages from management here.

    For those of you who have been playing on mobile via Facebook, please create a King account by following the link here. I know that when all else fails it is suggested to uninstall and reinstall the game app but I have to warn you that you will lose all lives and boosters since they are only saved to your device. Only the gold bars will remain in your account because they are saved on the server. I did see that a couple of you already wrote that you have uninstalled and reinstalled and are still having these problems. So please let me know if you are playing through Facebook or King? Then I will try to see if I can offer you more help.

    Thank you @AbhinavSargar for offering that detailed list for the players to check.

  • AbhinavSargarAbhinavSargar Posts: 3,726 Level 5

    You are Welcome @Elsa

    I hope this helps all the players as @Elsa suggested.

    Have A Nice Day!!

  • qaplaqapla Posts: 23 Level 2
    edited March 2020

    @Elsa

    I have done all of the suggested steps many times. This started when I got a new phone. It's an issue on the King server. Here is my info:

    User ID 10187207795

    Device: Galaxy S10 plus

    Logged in through Kingdom

    Candy Crush version 1.170.0.2

    Level 2705

  • ElsaElsa Posts: 34,508 Community Hub Moderator

    Ok I just found out what's going on. The studio is aware of this and I need whoever is having this problem to head on over to this thread here. Post your user ID # and they are trying to resolve this.

  • ElsaElsa Posts: 34,508 Community Hub Moderator
    edited March 2020

    @kavit welcome to our community! I am going to post some links below to help you navigate through teh community.

    We currently have a poll going to see which is the most favorite King game that players love to play. You can vote here. am also going to give you some very important links below so that you can learn how to navigate through the community.

    Here is a link to help you learn your way around the community.ย Let's learn more about the King community!

    Make sure to check out the Contest Area for a chance to win gold bars!ย ย You can check if your game is running any current contests, as well as the community contests (General).

    To check out the game community for your King game(s) check out the "Newbies, this message is for you" here.ย Click on your game(s) and learn more about your game community.

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