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Jackpot
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Answers
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Hello @Katie9 and welcome to our wonderful King Community. I am sorry this is happening to you. Especially two times. So the boosters don't show up in your backpack? When you open your backpack right after you have landed on the jackpot - does it not show sparkles over the various boosters that are part of the jackpot? I haven't heard recently a lot of other players complaining about this problem (of course people usually don't get the jackpot very often) so I don't think it is a system glitch. The next time it happens can you please take a screenshot? This will help try and determine what the problem may be.
In the meantime there are a few general things you can do just to help you game run smoothly:
Clear your cache. The way to do this is slightly different depending on the platform and software you are using, but you should be able to use the internet to find out how to do that if in doubt.
Check your app update - App developers are giving their best to deliver a great experience to the users, which is why they are constantly working on improvements. If users complain about the issue, including freezing and crashing, developers will fix it with an update. That is why it is essential to regularly update all your apps or at least the ones you use daily.
Finally, shutdown the platform you are playing on for at least 20-30 seconds. Usually by doing these simple steps you can clear up a temporary problem you may be experiencing.
