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What happened to all the lives that people sent me???
Rose_Weber
Posts: 23
Level 3
in Support
When I played last night, I had about 320 lives that people had sent me. Today they are all gone. What happened and how do I get them back???
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Best Answers
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Ah OK!
Lives can occasionally be lost with an update of the game, when the game crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile app.
Lives can also be reset after various technical issues either in the browser you play on or on Facebook. If you play on a mobile device, technical issues either in the game itself or on the mobile device can cause that the Lives can sometimes reset.
Bear in mind also that if you have hundreds of Lives stored for some time and do not use them, the game can reset the mailbox to free some memory and improve the game's functionality.
So, I recommend to try to use the Lives when they come in and not storing them up since they are saved in the game's cache memory and not backed up anywhere like your levels and Gold Bars.
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Since Lives are free items sent between players and not purchased nor registered in our system, they cannot be restored.
If you lose or have any issues with purchases, then email Player Support and they will replace all the purchased items.
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Answers
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Hi @Rose_Weber welcome to our community. I am going to post some links below to help you learn how to navigate through the community.
We currently have a poll going to see which is the most favorite King game that players love to play. You can vote here. I am also going to give you some very important links below so that you can learn how to navigate through the community.
Here is a link to help you learn your way around the community. Let's learn more about the King community!
Make sure to check out the Contest Area for a chance to win gold bars! You can check if your game is running any current contests, as well as the community contests (General).
To check out the game community for your King game(s) check out the "Newbies, this message is for you" here. Click on your game(s) and learn more about your game community.
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Why would I put my question (which is about a ton of lives being stolen from me) into a thread ("Life requests stay in mailbox/ Lives do not get sent or received") that has nothing to do with that???
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@Rose_Weber check also this page here.
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@Crazy Cat Lad thanks for trying, but no, that's just more of the same information that has nothing to do with what I'm asking. I'm able to send and receive lives -- that isn't the problem. The problem is that people had sent me about 320 lives, and they were all sitting there ready to be used, and then one day they had disappeared. I don't know how to go about getting them back, and this is really more than I can stand, so I'm going to stop playing the game.
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@Elsa @kiara_wael When I responded above I didn't tag you properly so I doubt you've seen my updates. But please see them now and tell me what to do. Thanks!
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Ah OK!
Lives can occasionally be lost with an update of the game, when the game crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile app.
Lives can also be reset after various technical issues either in the browser you play on or on Facebook. If you play on a mobile device, technical issues either in the game itself or on the mobile device can cause that the Lives can sometimes reset.
Bear in mind also that if you have hundreds of Lives stored for some time and do not use them, the game can reset the mailbox to free some memory and improve the game's functionality.
So, I recommend to try to use the Lives when they come in and not storing them up since they are saved in the game's cache memory and not backed up anywhere like your levels and Gold Bars.
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@Crazy Cat Lad Thanks so much for taking the time to respond and yes, now I understand. But it doesn't make me feel any better about what happened, so I'm still going to quit the game. I wish King had a real customer service division instead of forcing us to rely only on one another. If there was a real rep I could talk to, I bet they could restore all my lives. Oh well, this way I'll have more time to read. Thanks!
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Since Lives are free items sent between players and not purchased nor registered in our system, they cannot be restored.
If you lose or have any issues with purchases, then email Player Support and they will replace all the purchased items.
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