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Why did my game delete all my boosters .

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mcctmz
mcctmz Posts: 1 Newbie

I was competing in the Space Race and I had won and when I went to collect my reward, it said I wasn't connected. So I left it alone for a bit, then when I came back, it said I had won the event and gave me my rewards. When it went back to the main screen, all my boosters and treats were gone.i only had the ones i just won. The hundreds i had before were gone. Why would the game take them from me.

Answers

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
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    Hi @mcctmz and welcome to the Community!

    Please check this page for help on this.

    If you lost any purchased Boosters you can also email Player Support and ask them to resend your purchases.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email. When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days. 

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