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Lost Boosters

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PaulaBham
PaulaBham Posts: 1 Newbie
in Support

I accidentally deleted my game then got it back and it’s on current level but I lost my boosters. Mainly the party poppers. I had 3. I am on level 3032. Any way to get them back?

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Answers

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932 Crushing Legend
    edited March 2020
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    Hi @PaulaBham

    We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

    In the case of Android your collected booster is stored in phone memory. This stored booster can not be synced with the server, because the game studio still does not have this process.You will not be able to transfer the boosters to another device, you will lose the complete booster for app uninstalling or crashing.

    Free boosters are not refundable.

    However, Please check HERE.

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  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
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    If you play on mobile, then please email Player Support directly from the game.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

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