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Lives

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puricastro
puricastro Posts: 3 Newbie
edited April 2020 in Support

Good afternoon, a few days ago I had to uninstall the game due to a problem, I had more than 130 lives in the envelope that my friends had sent me, when I reinstalled the game I realize that they are not there, I have given to save my progress and I have connected with my Facebook account, I am supposed to follow everything as I was, I would like you to give me a solution or give me back my lives because it is very difficult to get them, thank you very much

Answers

  • Freddy_
    Freddy_ Posts: 68,477 Crushing Legend
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    This is information from one of the community superstars regarding this, hope it helps

    Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

    This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

    Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.

    March 8

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
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Hey! Would you like to give us your opinion?