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Purchase

Aphill66
Aphill66 Posts: 4

Level 1
in Support

I made a purchase and did not receive my gold bars. I paid $1.99 and was charged for same.

Ā«13

Answers

  • PummyRaj
    PummyRaj Posts: 44,082

    Hello @Aphill66 A Warm Welcome to our friendly King Community šŸ¤—

    I am very sorry to hear about the issue in your game!!

    I heard from few other players that, sometimes it takes few minutes to receive our purchased items either because of not having strong Internet Connection and/or server issues!!

    So, please log out of your game ---> Disconnect from Internet ---> Restart your device after shutting it down for few minutes. And you should see your purchased items in your game šŸ‘ļø

    If you don't see them still, please post back and let me know which device you are using.

    You can post your reply simply by typing in the comment box given below.

    Talk to you soon! Have a great rest of the day!

    Please stay Safe & Warm! šŸ˜·

  • Aphill66
    Aphill66 Posts: 4

    Level 1

    I just did what you recommended and it did not work. I am on my iPad.

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @Aphill66 and welcome to our Community!

    Please check this page here for help with purchases.

  • Aphill66
    Aphill66 Posts: 4

    Level 1

    I just did what you recommended and it did not work. I am on my iPad.

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    https://community.king.com/en/candy-crush-saga/discussion/comment/670485#Comment_670485

    Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

    When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    What didn't work? You logged in to your Apple-ID and reported a problem with the purchase? What in that process did it go wrong?

  • Aphill66
    Aphill66 Posts: 4

    Level 1

    I purchased gold bars for $1.99 and never received them but was charged.

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @Aphill66 !

    Please check the page here how to get this sorted out.

  • sherld
    sherld Posts: 1

    Level 1

    I made a purchase of gold bars and booster pack worth 79 rs twice

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @sherld and welcome to our Community!

    Did you have any issues with the purchases? If so, you can find help on this question as many other FAQ:sĀ here.

Hey! Would you like to give us your opinion?

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