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🚨🚨Are you having this issue in the game? Check out this helpful information first !! 🙌 🍭🍬

Purchase

Aphill66

Aphill66 Posts: 4 Newbie

April 2020 in Support

I made a purchase and did not receive my gold bars. I paid $1.99 and was charged for same.

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Answers

PummyRaj Posts: 13,335 Farm Moderator

April 2020
Hello @Aphill66 A Warm Welcome to our friendly King Community 🤗
I am very sorry to hear about the issue in your game!!
I heard from few other players that, sometimes it takes few minutes to receive our purchased items either because of not having strong Internet Connection and/or server issues!!
So, please log out of your game ---> Disconnect from Internet ---> Restart your device after shutting it down for few minutes. And you should see your purchased items in your game 👍️
If you don't see them still, please post back and let me know which device you are using.
You can post your reply simply by typing in the comment box given below.
Talk to you soon! Have a great rest of the day!
Please stay Safe & Warm! 😷

April 2020
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Aphill66 Posts: 4 Newbie

April 2020
I just did what you recommended and it did not work. I am on my iPad.

April 2020
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Crazy Cat Lad Posts: 9,363 Community Manager

April 2020
Hi @Aphill66 and welcome to our Community!
Please check this page here for help with purchases.

April 2020

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Aphill66 Posts: 4 Newbie

April 2020
I just did what you recommended and it did not work. I am on my iPad.

April 2020
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Sukanta_Biswas Posts: 20,086 Candy Moderator

April 2020
https://community.king.com/en/candy-crush-saga/discussion/comment/670485#Comment_670485

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

April 2020

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Crazy Cat Lad Posts: 9,363 Community Manager

April 2020
What didn't work? You logged in to your Apple-ID and reported a problem with the purchase? What in that process did it go wrong?

April 2020

🍬 Play Candy Crush Saga 🍾 Play Candy Crush Soda Saga 🍮 Play Candy Crush Jelly Saga
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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Aphill66 Posts: 4 Newbie

April 2020
I purchased gold bars for $1.99 and never received them but was charged.

April 2020
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Crazy Cat Lad Posts: 9,363 Community Manager

April 2020
Hi @Aphill66 !
Please check the page here how to get this sorted out.

April 2020

🍬 Play Candy Crush Saga 🍾 Play Candy Crush Soda Saga 🍮 Play Candy Crush Jelly Saga
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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sherld Posts: 1 Newbie

April 2020
I made a purchase of gold bars and booster pack worth 79 rs twice

April 2020
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Crazy Cat Lad Posts: 9,363 Community Manager

April 2020
Hi @sherld and welcome to our Community!
Did you have any issues with the purchases? If so, you can find help on this question as many other FAQ:s here.

April 2020

🍬 Play Candy Crush Saga 🍾 Play Candy Crush Soda Saga 🍮 Play Candy Crush Jelly Saga
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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Taylro9 Posts: 6 Level 2

May 2020
https://community.king.com/en/candy-crush-saga/discussion/288142/purchase

The same thing happened to me only I was charged $2.99

May 2020
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Taylro9 Posts: 6 Level 2

May 2020
The same thing happened to me only I paid $2.99!

May 2020
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kiara_wael Posts: 37,547 Candy Moderator

May 2020
https://community.king.com/en/candy-crush-saga/discussion/comment/724911#Comment_724911

Hi @Taylro9 . Welcome to our Community
If something wrong with your purchase . please check this page
https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

May 2020
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Taylro9 Posts: 6 Level 2

May 2020
This wasn’t much help I repurchased it and just losses $2.99 bc I never got my other 60 gold bars

May 2020
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Sukanta_Biswas Posts: 20,086 Candy Moderator

May 2020
https://community.king.com/en/candy-crush-saga/discussion/comment/732697#Comment_732697

You will find all the details here.
https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

May 2020

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