Lost levels

Hi @cimiye and welcome to our adorable Community 😊 I am sorry this has happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-bac

I hope this will help you. Let me know if you need assistance.

cimiye

I lost my game

Hi @jamalsmuma and welcome to our adorable Community 😊 I am sorry this has happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

PummyRaj

Hello @rmccown63 Hearty Welcome to the Candy Crush section of our friendly King Community

I am very sorry to hear about the issue in your game!! But, no need to worry as the Community Team has provided few help articles for our assistance in these kind of instances.

Please follow this link to retrieve level progress back in your game  https://community.king.com/en/candy-crush-saga/discussion/246692/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

1) If you have already saved your game before through Facebook OR Kingdom account, follow the steps suggested in "Problems with retrieving Saved Game" section;

2) If you have not saved the game and were playing as a guest, you will have to follow the directions in "Didn't save the game, is it too late" part. But, please be aware that the team cannot get you the old scores you have achieved but can only give 2 stars!

Please post back if you need further assistance or clarifications! If you tap on "Type your Comment" box located below, you will be able to write back

Hope everything works out! Have a great day/evening!

rmccown63

Somehow lost all my progress, how can I get it back?

jamalsmuma

I was upto level 2106 and the game Crashed and now its back to level 1😰
can anyone help recover? Plzzz!!!

Jelly_Jenny

Hi @Ajjie and welcome to Community

This is a post that will help with all game level issues. I hope you're back on track soon!

Ajjie

Please help. I was dropped from level 5057+ to 2166. Lost close to 3000stages. How do i get back on track

PummyRaj

Hello @Olybejar50a, Hearty Welcome to the Candy Crush section of our friendly King Community

I am sorry to hear that you have lost your level progress in your game!!

Please follow this link for a Help Article which explains you what to do and how to do when we lost our level progress https://community.king.com/en/candy-crush-saga/discussion/246692/have-you-lost-your-levels-a-guide-on-how-to-keep-your-game-saved#latest

Just one question as I was not clear from your above message... Did you log into your Facebook account before loosing your level progress or after? If you have logged into Facebook from a while, please select the portion where it says "Problem with Retrieving your Saved Game" from above link, and then choose the option according to your device!

Please post back if you need further assistance, by tapping on "Type your Comment" box located below.

Hope everything works out! Have a great day/evening!

jinxs

Did you reload the game on your phone with facebook or via King?? When I got stuck on my phone on a lower level than my pc I had to uninstall on mobile,reload,then it all came back. Beware though some lives might be lost ::)) If that doesn't work put in a ticket,good luck!!

Olybejar50a

Hello, my name is Isabel, I have loved this game for years! But recently I switched to a new phone and want to recover my progress, I was on level 1879 and was brought down to level 951, I am very sad about this and I would really like to continue on the level I was on, I am connected to Facebook and I also created an account on King but still no good, please help me, thank you

@times please let me know when it gets resolved.

thanks elsa. followed your links and now awaiting reply.
with thanks
M

https://community.king.com/en/candy-crush-saga/discussion/250548/how-do-i-create-a-kingdom-account

Well you came to the right place to come here first! Here is a link to create a Kingdom account:

They want you to click on the King icon that you can see in the image below.

Once you have the account then I am going to ask you to click on this link to get your user ID #:

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact

They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.

hi elsa
no not yet. I assume i played as a guest on my old device and was not sure, given i had lost my previous levels.whether to sign up to a new kingdom account this time round. thought i would ask the community first

Hi @times, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to do them for a chance to win gold bars.

So what you are saying here is that you have been playing the game without Facebook or the Kingdom? Did you get a Kingdom account yet? Please give me more information so that I can direct you further.

My old kindle was recently lost/stolen and when i retarted candy crush saga on my new kindle my levels had been lost. I was between 4600 and 4700. I am not a facebook user and had not used my email on my old device. Any advice would be welcome. Are the levels now lost?
Thanks

Hi @andiCandy1 Did you know that once you fill in the support form and receive an automated email message you need to reply to it? If you reply and explain your issue they will reach you. If you don't reply to it, they won't reach you at all.

andiCandy1

Hello @firebombmarkus thank you for the suggestion but I still back at level 1.I emailed Support Rep nothing.My level is in the thousands but I won't be starting over.I purchase bars to make it through hard levels and starting over is an NoNo😧Thanks again.

Hi @ellys and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

Comments

I lost my game

Hello @rmccown63 Hearty Welcome to the Candy Crush section of our friendly King Community

Hope everything works out! Have a great day/evening!

rmccown63

Somehow lost all my progress, how can I get it back?

jamalsmuma

I was upto level 2106 and the game Crashed and now its back to level 1😰
can anyone help recover? Plzzz!!!

Jelly_Jenny

Hi @Ajjie and welcome to Community

This is a post that will help with all game level issues. I hope you're back on track soon!

Ajjie

Please help. I was dropped from level 5057+ to 2166. Lost close to 3000stages. How do i get back on track

PummyRaj

Hello @Olybejar50a, Hearty Welcome to the Candy Crush section of our friendly King Community

jinxs

Olybejar50a

@times please let me know when it gets resolved.

thanks elsa. followed your links and now awaiting reply.
with thanks
M