Lost levels

jpike1

I used to be connected to Facebook but unconnected a few years ago. I was on 3923 and wanted to connect back to Facebook to get lives from my friend and it reset me to level 701. Now when I beat a level it boosts me up 15 levels, so now I’m on 802.

tup2828

My facebook got hacked and become disabled to me.  Is there a way to regain the progress level?

Sukanta_Biswas

hi @ELli2You've got your level back ?

swaroopmaheshwari144

hey team, i was playing candy crush on level 1984 suddenly the game restarts and drops my game level to 984. please fix this on my account.
linked fb account with game - ***************@gmail.com

ELli2

@sukanta Not yet 

QueenMia

Hi guys, just moving this thread to the Candy Crush Community so other players can help you out if needed

However, this thread should help you get your levels back for now

Have the sweetest day!

Cezdiamond

Hi @jpike1 Welcome to our community!  

Please see our thread here on what to do if you have lost your levels, there is information at the bottom of the thread on how to contact our customer care team if you still need help. 

Thanks! 

Cezdiamond

Hi @ELli2Welcome to our community!  

Please see our thread here on what to do if you have lost your levels, there is information at the bottom of the thread on how to contact our customer care team if you still need help. 

Thanks! 

ELli2

My game is saved to king account It still the same problem 

Cezdiamond

Hi @jpike1Welcome to our community!  

Please see our thread here on what to do if you have lost your levels, there is information at the bottom of the thread on how to contact our customer care team if you still need help. 

Thanks!