Lost levels

Manna640902

 Two months ago, i've tried to save my game progress, so I try to syncronize the game with facebook. Now I am on the first level, i was at level 1881. After that happened, i contacted with king care. They told me this:

If you've never backed up your game progress then you'll need our Customer Care team to help get you back on track. Before contacting us please reopen the game and create a Kingdom account by following these steps: 
- Start by tapping the Settings button down in the bottom left-hand corner of the game's home screen.
- Tap the Cogwheel followed by the orange and yellow Kingdom icon.
- Choose your avatar and nickname.
- Enter your email address and choose a password.
- Now go back to the game play one level.

After doing these steps please reply back to this email and let us know what level you were previously on. We'll be able to restore your game progress but this process overrides all your previous high scores. All your previously saved boosters and extra lives will also unfortunately be lost.

After, i did everything what they told. I send reply back the datas several times, but nothing happened.

Can anyone tell me what else I can do?

Thanks,

firebombmarkus

Hi @Manna640902 and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the link below to see how to get your progress back.

https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back

I hope this will help you. Have a wonderful day 🤗

QueenB

@Manna640902 Sorry this happened to you too so I had a look and I was able to restore your game to level 1881. Please reconnect the game back to Kingdom and you should be back on track

firebombmarkus

Thanks for jumping in and saving their progress 😊 @QueenB

QueenB

Couldn't have done it without you guiding me here 😉 🤗 @firebombmarkus

Manna640902

QueenB said:

@Manna640902 Sorry this happened to you too so I had a look and I was able to restore your game to level 1881. Please reconnect the game back to Kingdom and you should be back on track

Wonderful!!! You made my day!!! Thank you very much!!! 

estellesoh

hi all. i’m seeking help on behalf of my father who is an old man who just love playing candy crush. but he accidentally logged in to facebook and lost all his progress. it’s about level 2000+++ and he is so sad that he lost everything. he doesn’t have a king account too. just his good ol iphone. 

can someone tell tell me what can i do to help my father to restore his progress? 

thank you so so so much! 

firebombmarkus

Hi @estellesoh and welcome to our adorable Community 😊 I am sorry this happened to your father. Let's try to help him together! Please follow the link below and you will see what to do to get your progress back.

https://community.king.com/en/candy-crush-friends-saga/discussion/177600/how-to-get-your-level-and-progress-back

I really hope this will solve the problem. Keep me informed. Have a great day, both of you 🤗

hüseyinplnt

I have lost my all progress, when i try to connect with my facebook acoount. I tried to fix but it didnt work. I am not sure about which lvl i was, but it has to be something like 1560. Could you please help me to fix this.

einna17

I signed into Facebook to save my progress while playing candy crush friends and lost all progress. It took me back to level 1.