Lost levels

DrMichelineRizk

Hello I lost my levels because ma Facebook account was hacked how to recover my levels

alithabet

i thought by connecting to facebook my progress will be saved so that i can use it in case i replaced my phone. now i am in level 1 
Please any help!!!!!!!!!!!!!!

Sukanta_Biswas

Hello @alithabet

We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

Please tell me you had try to connect your game first time with facebook or you connected before with other facebook?

alithabet

Thank you. The problem is solved
seems that facebook was connecting another account

Sukanta_Biswas

Hello @DrMichelineRizk

We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

If your facebook is hacked, you can continue the game through the Kingdom. If you have not made a Kingdom id, create it first & contact King Care https://soporto.king.com/contact

Sukanta_Biswas

@alithabet
Thank you for your kind feedback about my answer – I am glad you are enjoying the community.
Feel free to contact us again if you have any troubles or questions. Have a good day   

Sarita_Jain

I have 2 candy crush connected differently with two diff fb accounts. In 1 game I am at level 6. In the other I am at Level 3000+. I accidentally deleted the candy crush app. Once I downloaded it I can only access the account that is level 6. How do I access the other accounts level 3000+?

Sukanta_Biswas

Hello @Sarita_Jain

We are very pleased that you have joined our king community. Here i am, trying to help you.🙏🏻

Step 1 - Open game app and log out from Facebook. 
Step 2 - Open Facebook app and log out. then click the option 'Log Into Another Account'. Log in to Facebook using your another ID.
Step 3 - Restart your device 
Then open game app again and press the 'Played Before' button.
See here more details https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back#latest

I hope I was able to provide some clarity for you, and if there is any other question or concern that I could assist you with, please do not hesitate to reach back out to me!
Have a good day 

Jelly_Jenny

Hi there I will move this thread to our post that tells you all about losing your progress.

This post will also give you steps if you cannot retrieve your game in any other way and the Player Support needs to help you out. 

Have a great day!

Jelly_Jenny

Hi there, Community Moderator here To keep the Community tidy, I will move this thread to our post that tells you all about losing your progress.

This post will also give you steps if you cannot retrieve your game in any other way and the Player Support needs to help you out. 

Have a great day!