Any way of getting this account back?
So my mom is an older lady who plays a lot but doesn't know much about technology and she uninstalled the game yesterday on accident, I reinstalled it but she doesn't remember her account, nor email or password, I already tried contacting support on the King website but I only got an automated reply about login issues, I know this might seem a little sketchy since I don't know what's her account but I could give a list of emails that might have been as well as her username and her profile pic.
So is there any way to get this back?
Thank you.
Best Answers
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Sukanta_Biswas
Posts: 20,086 Candy Moderator
If you are unable to recover your old account, create a new Facebook or Kingdom account then Connect the game to the new account.
Please email Player Support so they can restore the levels manually on your new account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
I hope you're back on track really soon!
If you find something difficult or the problem is the same, let me know again.
Thank you.
Sukanta.
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Crazy Cat Lad
Posts: 9,380 Community Manager
Hi @hmb03 !
Please let me know the level she was on and also the Game ID and I can restore the game here if the issue still is not sorted out.
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
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Answers
Ideally, no way... as account r consider confidential ... many other ppl might play on the emails that u r using ... especially u say u have a list of emails .....
Stan
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0 · Helpful Woah! Sweet Love HahaPlease check here.
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0 · Helpful Woah! Sweet Love HahaI Tried the "Contact Us" option but I only get an automated response that doesn't help.
I mean there are only 3 emails, and nobody uses it to play besides my mom.
- Report
0 · Helpful Woah! Sweet Love HahaIf you are unable to recover your old account, create a new Facebook or Kingdom account then Connect the game to the new account.
Please email Player Support so they can restore the levels manually on your new account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
It's important that you choose "Problems with my game" as your topic and "Game didn't save" as your subtopic.
I hope you're back on track really soon!
If you find something difficult or the problem is the same, let me know again.
Thank you.
Sukanta.
Have you passed 1000 levels in Candy Crush Saga?
Collect your badge from HERE.
- Report
1 · 1Helpful Woah! Sweet Love HahaHi @hmb03 !
Please let me know the level she was on and also the Game ID and I can restore the game here if the issue still is not sorted out.
How to find your Game User ID on mobile devices and the Windows app check here and on Facebook like this.
👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
- Report
6 · 1Helpful Woah! Sweet Love HahaHi, I just got help and its all good, thank you so much for your help :)
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0 · Helpful Woah! Sweet Love Haha👬 Play Candy Crush Friends Saga 🐷 Play Farm Heroes Saga
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0 · Helpful Woah! Sweet Love Haha