Hi everyone

wilmavanhoesel

Currently i am at level 1430.

but every time i want to play, Candy Crush starts at level 529 and i have to scroll áll up to the level i need to play.

i have a account, it says that my game progress is saved, but why does it always starts at 529?

i would appreciate help 😊

Freddy_

@wilmavanhoesel Try see if you have any updates then signing out of game , restart you device and signing back in. see if this helps

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/297143/hi-everyone

Hi @wilmavanhoesel . Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

please - Check app update - Log out game - Restart Device - Open game and Log in to Facebook or King account

wilmavanhoesel

Freddy Falkner,

how do i sign out of the game? I downloaded the app from the app store onto my ipad. And i just click the app when i want to play. 🙃

Freddy_

@wilmavanhoesel check for updates in the app store first. log out go to the little wheel / cog should have my profile click on this sign out. restart your device (must restart the device). Click on app and log back in

wilmavanhoesel

I saw that i have the latest version of the game.

i logged of, i shut down my ipad. Turned my ipad back on, logged back into the game...still at level 549.

i appreciate your help though!

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/763855#Comment_763855

Is that your problem?

https://community.king.com/en/candy-crush-saga/discussion/283639/avatar-stuck-on-a-previous-level

Please show me a screenshot of your game map.

wilmavanhoesel

Yes, i think that is it!

my avatar is stuck in level 549, and i already moved on to level 1439

i just replayed level 549 and i passed it now , but my now my avatar is stuck on 550.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/764358#Comment_764358

Please reinstall the game app and check again. ( All stored boosters will be deleted)

Let me know your game ID if the problem is the same.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

wilmavanhoesel

My user id is: 11221573695

i hope you can help...my problem is annoying 😄