Why cant i use my gold bars ??

lin70

I try to purchase from shop but the wheel keeps turning it doesnt open and i cant use my gold bars??

Freddy_

@lin70 see post below should help you. put your game ID in there and problem

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/298694/why-cant-i-use-my-gold-bars

Hi @lin70 . Welcome o our Community

This could be a problem if your game app is not up to date or if your game is not fully connected to the server.

Even slow internet is one of the causes of this problem.

Check App Update > Log Out Game > Restart Device > Open Game & Log In.

If you have the same problem after doing this then you will find complete information HERE and of course tell your Game ID there.

joxxi

Please do help me to use my gold bars. Here is my game id 11059448064. For me to buy extra moves & lives.

Thank you so much.

Lindark

Hi Joxxi, are you able to try signing in and out of your account to see if that helps? Also, you can try a different device, if that is possible for you.

stephsanchez07

I have the same problem. Game ID is 9015880111

Mzolisto

Why can't i use my gold bars and be able to buy from the shop

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/2734765#Comment_2734765

Hello @Mzolisto 🤗 Hearty Welcome back to our sweet King Community!

Can you please provide more specifications?

For example, what is happening when you are trying to use your Gold Bars? When you want to buy from the shop, are you receiving an error message?

The more details you provide, the better assistance we can provide 👍 If you can post a screenshot of any error messages you see also will be helpful!!

To post the screenshots, tap on the 2nd icon located in the bottom left corner of the comment box.

Hope to talk to you soon. Have a great rest of the day🍫🍫