Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @Raminshahabi . Welcome to our Comunity
Please Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE and of course tell your Game ID there.
Thank you.