I don't see an answer. I have been playing these games for years on my PC, tablet and old Samsung phone. Now with a new phone it has made me start from the beginning of each game. Please help. Email is still the same.
Please go to the help center where it will be explained. At the top of this page or in the game on the gear wheel - question mark = help center. You can find it there.
Good luck
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I have had the same email address for at least 15 years. I just changed my password, at your request and now the log in won't recognize it. Can't you do something on your end to sync these accounts?
Already tried that. We have a tablet, a laptop , a pc and an ipad that are all synced. My old phone died 2 days ago and the new one won't sync. Starting at 1 when I am on 3200+ is not where I want to be. Please help. Nothing has worked so far.
@Jo_Ann_Yett Put your game ID and level on here of the game account of your new phone and i will pass on to the CM he maybe able to manually restore your levels and if he can will only be able to do this for candy crush saga
Answers
I don't see an answer. I have been playing these games for years on my PC, tablet and old Samsung phone. Now with a new phone it has made me start from the beginning of each game. Please help. Email is still the same.
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0 · Helpful Woah! Sweet Love HahaWhere is the answer to my question???
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0 · Helpful Woah! Sweet Love HahaHello and welcome to this community
Please go to the help center where it will be explained. At the top of this page or in the game on the gear wheel - question mark = help center. You can find it there.
Good luck
😉 One look at my profile would help everyone! 👍
Did you know that there is now an international room for German - French - Spanish?
🍐 Player Expert for Papa Pear 🥥
Easter competition 23.3. - 9.4.2021
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1 · Helpful Woah! 1Sweet Love HahaHi @Jo_Ann_Yett these posts might help you if you lost your levels:
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2 · 2Helpful Woah! Sweet Love HahaHi @Jo_Ann_Yett . Welcome to our Community
Play Connected through Facebook or King.com, just make sure you are playing the game with the same account on both devices.
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2 · Helpful 1Woah! 1Sweet Love Haha@Jo_Ann_Yett just sign into your games on new phone with the account details you are using on your old device and progress should be synced.
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International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love HahaI have had the same email address for at least 15 years. I just changed my password, at your request and now the log in won't recognize it. Can't you do something on your end to sync these accounts?
- Report
0 · Helpful Woah! Sweet Love HahaAlready tried that. We have a tablet, a laptop , a pc and an ipad that are all synced. My old phone died 2 days ago and the new one won't sync. Starting at 1 when I am on 3200+ is not where I want to be. Please help. Nothing has worked so far.
- Report
1 · Helpful Woah! 1Sweet Love Haha@Jo_Ann_Yett Put your game ID and level on here of the game account of your new phone and i will pass on to the CM he maybe able to manually restore your levels and if he can will only be able to do this for candy crush saga
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
1 · 1Helpful Woah! Sweet Love HahaHello!
Please play level 1 again and complete it, then please update your game and clear the cache and restart. Then it should work.
With King everything is synchronized automatically.
Good luck
😉 One look at my profile would help everyone! 👍
Did you know that there is now an international room for German - French - Spanish?
🍐 Player Expert for Papa Pear 🥥
Easter competition 23.3. - 9.4.2021
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1 · 1Helpful Woah! Sweet Love HahaI tried that. With both games, neither will sync.
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0 · Helpful Woah! Sweet Love HahaHello!
Check your data that you are correctly registered on both. Maybe this is the problem.
I'm happy to pass it on !!
Please have your ID number ready. You can find it in the profile under the orange king sign when you click on it.
@Crazy Cat Lad
😉 One look at my profile would help everyone! 👍
Did you know that there is now an international room for German - French - Spanish?
🍐 Player Expert for Papa Pear 🥥
Easter competition 23.3. - 9.4.2021
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0 · Helpful Woah! Sweet Love HahaHi @Jo_Ann_Yett .
Plz. Provide us ur id so we can request our CM to restore ur levels manually. Plz. Follow the below link to get ur id.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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CC Saga Beginner's Corner
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1 · Helpful 1Woah! Sweet Love HahaThank you for the help. I was finally able to get Farm Heroes and Soda to load properly by uninstalling and reinstalling after an hour.
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0 · Helpful Woah! Sweet Love HahaOk congrats @Jo_Ann_Yett .
Keep crushing and enjoy.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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CC Saga Beginner's Corner
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0 · Helpful Woah! Sweet Love Haha