Syncing cell phone and PC

Jo_Ann_Yett

How I sync my play onto my new Samsung phone? Candy Crush, Farm Heros and Candy Crush Soda.

Jo_Ann_Yett

I don't see an answer. I have been playing these games for years on my PC, tablet and old Samsung phone. Now with a new phone it has made me start from the beginning of each game. Please help. Email is still the same.

Jo_Ann_Yett

Where is the answer to my question???

Spinnifix

Hello and welcome to this community

Please go to the help center where it will be explained. At the top of this page or in the game on the gear wheel - question mark = help center. You can find it there.

Good luck

Pitty_Kitty

Hi @Jo_Ann_Yett these posts might help you if you lost your levels:

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

https://community.king.com/en/blog/discussion/246685/moving-game-progress-to-a-new-device-android

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/864451#Comment_864451

Hi @Jo_Ann_Yett . Welcome to our Community

Play Connected through Facebook or King.com, just make sure you are playing the game with the same account on both devices.

Freddy_

@Jo_Ann_Yett just sign into your games on new phone with the account details you are using on your old device and progress should be synced.

Jo_Ann_Yett

I have had the same email address for at least 15 years. I just changed my password, at your request and now the log in won't recognize it. Can't you do something on your end to sync these accounts?

Jo_Ann_Yett

Already tried that. We have a tablet, a laptop , a pc and an ipad that are all synced. My old phone died 2 days ago and the new one won't sync. Starting at 1 when I am on 3200+ is not where I want to be. Please help. Nothing has worked so far.

Freddy_

@Jo_Ann_Yett Put your game ID and level on here of the game account of your new phone and i will pass on to the CM he maybe able to manually restore your levels and if he can will only be able to do this for candy crush saga

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Spinnifix

Hello!

Please play level 1 again and complete it, then please update your game and clear the cache and restart. Then it should work.

With King everything is synchronized automatically.

Good luck