I can't retrieve my progress in candy crush saga.

Mohamed_Yasin_2

I have completed 2519 levels in candy crush saga. I linked my account with Facebook ID but today I signed in it show as starting as new game from level 1. My profile level is showing as same as before 75 level and I have rainbow frame in my profile. Gold also remains as same 90 but playing level in started as new game.

If anyone knows tell me to my email.

sameeksha

Hi @afrahanjum . Welcome to our Community

Please check this page😏

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

hope it helps!!😄

Freddy_

@Mohamed_Yasin_2 Please try @sameeksha post above but if you have any trouble with this please post your game ID on here and i will pass your details onto the CM who should be able to manually restore your levels.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Thanks

aijaziqbal

Hi @sameeksha , and freddy

Well dear i m seeing the question from @Mohamed_Yasin_2 , but answering to @afrahanjum .🐣🐣.

But content of the answer is quite relevent.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/303761/i-cant-retrieve-my-progress-in-candy-crush-saga

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

When you give an app access to your Facebook account, that access expires after 90 days. The app then loses access to your account, which may affect your progress and friends list.

You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications

If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.

 

Click ‘Renew Access’ to reactivate the app’s permissions.

You might also want to check your active app-permissions by clicking the ‘view and edit’ link.

Remember, you'll have to do this every 90 days.

I hope this solves your problem.😊