Extra moves wheel

pgagne

I know there's a problem wth this from what I've read, but some details seem to be missing. Extra moves wheel changes to a booster wheel then is stuck on loading. The same, loading, happens when trying to buy anything. Gold has no purpose, it's moote. My game ID 1168107132. Thank you, for all your help.

Freddy_

@pgagne Booster wheel is a test feature so not always guaranteed to be in your game, there are also different versions being tested at moment and one includes no booster wheel being present.

Stuck on loading booster wheel and shop loading is a known issue that they are trying to fix. As its a complex issue there is no time frame on a fix at present

Gold can be used within the game so it has a purpose, you can get extra lives, continue levels use on booster wheel

pgagne

I believe you missed the issue of the extra moves wheel. When there's a choice, to 'Continue' the gameboard your on, or X'ing out to try with another life. You click on 'Continue' & the wheel that comes up is the 'Booster'. Other problm is when I try to buy anything within the game by using the accumulated gold, I get that loading symbol, ya know, that little circle that looks like it's spinning. Piggy bank has been full forever it seems and doesn't add each time.

sameeksha

hello @pgagne

u can try to load the game right?

or try to update till date

Freddy_

@pgagne If this is the problem with your booster wheel and trying to buy from shop. Its a known issue and they are trying to find a fix for this., but as it is a complex issue at present they have no time frame for a fix

https://community.king.com/en/candy-crush-saga/discussion/281860/wheel-and-extra-moves-stuck-on-loading-connecting

Piggy bank issue can you screenshot your piggy bank, max the piggy bank will go up to is 30 gold bars and this needs to be purchased to clear but above problem may also prevent you from doing this

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/304136/extra-moves-wheel

Hi and welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

Thank you.

pgagne

Thank you for all your help and support. I'm illiterate when it comes to this phone's, all phone's in general, technology. Yep, I'm a new bee in that too.

pgagne

Thank y'all for the assistance. Technology is not my forte'.

Freddy_

@pgagne There are a lot of useful videos on google with help on doing some of these fixes. you may find it easier to watch someone do this trouble shooting tips

aijaziqbal

Yup @pgagne .

Thats a better idea use youtube videos. It will be mighty helpful.

wykoon

https://community.king.com/en/candy-crush-saga/discussion/comment/881361#Comment_881361

Hi there, is there anyone in your household be able to help you to do all the steps recommended by Kiara? If not, try and follow the simple guide below -

• exit game, just press your on/off button on your phone or home button
• look for an icon that looks like a mini broom called cleaner, click on it and it start to calculate the total cache to be cleared. Tap on the clear button
• then, restart your device by pressing the on/off button long until you see option to restart, shutdown etc. click on the restart option
• once your phone is turn back on, log back into the game as usual.
• the wheel may OR may NOT re-appear as it is a test feature.

However, continue to stay tune to the game and wait for other test features to be made available to you, if you're lucky.

Meanwhile, please let us know if you still need further help. Happy day and keep crushing candies 😊🍬